Leading Charity are seeking a Shop Manager who is the driving force behind the success of the store in Dudley. Do you have a passion for retail and a heart for making a difference? We're looking for a motivated and commercially minded individual to lead the team Your Role: As Shop Manager, you will the drive sales and customer experience . You'll lead a team of dedicated volunteers and staff to maximise sales, create a welcoming environment for customers and donors, and help raise vital funds to support this national charity. Key Responsibilities: Manage day-to-day shop operations Lead, motivate, and train a team of volunteers Drive donations and deliver excellent customer service Maintain high visual merchandising and housekeeping standards Monitor financial performance and meet sales targets Be accountable for sales and profit performance, as well as ensure that the team are aware of and engaged in the shop's financial performance. Foster a creative shop environment where team members seek to maximise income in new and innovative ways Manage the team to maximise income from Gift Aid on donated products Maintain an empowered, motivated, and engaged shop team and by ensuring that they understand the value of their contribution to the charity.

What We're Looking For: Retail management experience ideally in a charity or fashion environment Excellent communication and organisatio...