About The Role Team Claims Working Pattern - Home working however, may be required to go into a Vitality location ad hoc (Stockport, Bournemouth or London) Key skills required for this role: Medical & Claims Assessment Expertise High-Level Communication Skills (Written & Verbal) As a Claims Assessor Specialist , you will be responsible for assessing Life Cover, Terminal Illness, and Critical Illness claims in line with current UK industry best practice. In addition to your assessment duties, you will play an active role in supporting and developing other assessors through coaching, mentoring, and training. Although this role is primarily home-based, there may be occasions when you are required to attend the office. Responsibilities Assess the validity of submitted claims , ensuring all decisions are made in accordance with industry-leading UK claims practices. This includes reviewing medical and supporting evidence, obtaining further information where required, and drafting and issuing clear, accurate decision letters and related correspondence. Identify potential concerns such as fraud, non-disclosure, misrepresentation, or pre-existing conditions. Collaborate with strategic underwriters, management, reinsurers, and other key stakeholders to ensure fa...