Claims & Client Services Manager

New Yesterday

Join the UK's premier parcel & post delivery company Our Claims & Client Services function plays a critical role in ensuring the highest levels of service for our clients and customers. As a Claims & Client Services Manager, you'll take ownership of Claims reporting, client relationship management, and the continual improvement of Claims processes, helping to reduce claims volumes, improve accuracy, and enhance our customer and client experience. What You'll Do As a key subject matter expert within Claims, you will lead on analysis, insight, and client engagement to drive improved performance across the Claims journey. You'll strengthen partnerships with clients, collaborate with internal teams, and support the delivery of operational excellence throughout the Claims function. Key Responsibilities Produce effective reporting and high-level analysis of Claims data, identifying trends, volumes Complete and distribute Claims reporting to relevant internal and external stakeholders. Work closely with the BI Team to enhance existing reporting and develop dashboards that support Claims and Client insight. Monitor and report on Claims spikes, support root cause analysis, and recommend process or resource interventions. Use multiple data sources to understand Client, Business Account and Customer behaviour and recommend improveme...
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Location:
Leeds
Salary:
not provided
Job Type:
FullTime
Category:
Customer Service & Support

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