Personal lines, Motor Claims Handler – Starting salary between £25,100 to £28,500 (depending on hours, skills, and experience) plus additional benefits

Do you enjoy working in a fast-paced environment? Do you have an empathetic customer service style, providing brilliant service to every customer you speak to? If so, we’d love to hear from you.

Due to continued growth in this area of the business, we have some exciting opportunities within customer service available in our Personal Lines Motor Claims Team.

A bit about the job

Your role will be to support our customers through the journey of making a motor claim. You could be taking the First Notification of Loss, gathering the right and relevant information to create a new claim, or you could be supporting them with provision of a replacement vehicle or providing an update on their vehicle repairs. You may join our specialist Liability team, reviewing complex cases to determine who is at fault for an accident, or our Overseas team helping customers who have had an accident abroad.

Across all of our Personal Lines claims teams, you need to work proactively to ensure we minimise the inconvenience to our customers daily lives. You will need to juggle multiple tasks at pace, utilising a range of digital systems, in a heavily telephony based role, and be comfortable maki...