Customer Support Assistant (Cleaner)

£27,248 pro rata

Keighley bus station Part time / Permanent – 19 hours per week

Closing date – 8 March at 23:55

We currently have a vacancy for a Cleaner to join our team at Keighley bus station.

In this key frontline role, you will be responsible for helping to maintain a clean and welcoming environment at one of our region’s busiest public transport hubs. You will work closely with colleagues and external partners to ensure excellent customer service is delivered at all times. Customer Support Assistant duties include general cleaning, housekeeping, and supporting the day-to-day operations of the station. You will also play an important role in ensuring a safe and secure environment for both passengers and staff.

This is a part-time position worked on a shift basis, with weekend availability required. Whilst experience in a similar role is beneficial, full training will be provided.

Our Offer

· Work your way – From flexible and agile working options, including a generous flexi-time scheme to help you balance your personal life and career.

· Time to recharge – Enjoy 28 days of annual leave (with increases based on length of service), plus all Bank Holidays.

· Free greener travel across West Yorkshire – Cover your commute sustainably with unlimited free bus and rail travel using the MCard (Zones 1–5).

· Secure your future – Benefit from a highly competitive Local Government Pension Scheme.

· Investing in you – Take advantage of fully funded professional development, regular training, and up to 3 paid volunteering days per year.

· Grow with us – Incremental salary progression for most roles and annual cost of living increases.

· Family first – We offer enhanced parental and bereavement leave, plus other family-friendly policies to support you when it matters most.

· Your wellbeing, our priority – Access 24/7 free confidential counselling services and the Headspace app for you and up to 5 family or friends.

· Modern workspace in a prime location – Work in bright, contemporary offices just a 2-minute walk from Leeds Train Station, fully equipped with the latest tech.

The Role

Reporting into the Bus Station Manager, your key responsibilities will include:

· General cleaning duties including sweeping and mopping, emptying bins, cleaning bus station toilets and washing facilities as required, dusting, cleaning internal and external glass, and responding to spillages as needed.

· Working with the Bus Station Manager to maintain a clean, healthy, and safe environment by operating cleaning machinery (including vacuum cleaners and electronic floor scrubbers) and carrying out cleaning duties across outdoor areas and the station perimeter.

· To be responsible for the safe use and storage of cleaning materials and use the correct personal protective equipment in accordance with the health and safety and Control of Substances Hazardous to Health (COSHH) regulations.

Please review the Role Profile for more information about the responsibilities.

About You

You will have the following key skills, attributes, education, and experience:

· Previous experience working with customers and providing excellent customer service.

· Previous experience of working effectively as part of a team.

· Experience or a general understanding of health and safety regulations.

· Ability to work independently to complete assigned tasks and personal responsibilities.

· Good reading and writing skills to ensure clear communication.

To Apply

If this sounds like your next role, please complete the application form on our website and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form.

Further Information

The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity, or other personal circumstances. We have policies and procedures in

place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage.

Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met.

Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases on an annual basis