Client Customer Service Administrator

Location: Salford

Salary: £28,000-£28000

Job Type: Permanent, Full‑Time

Overview

We are supporting a well‑established organisation that provides workplace support services to individuals requiring adjustments in their roles. They are committed to delivering high‑quality customer care and ensuring clients receive the right support throughout their journey.

They are looking for a highly organised and empathetic Administrator to coordinate service requests, manage communications, and ensure smooth scheduling of onsite and remote support sessions. This role is ideal for someone who is proactive, detail‑focused, and passionate about helping individuals access the tools and adjustments they need to thrive at work.

Key Responsibilities

Communication & Enquiry Handling

Respond promptly and professionally to incoming email enquiries. Manage both incoming and outgoing telephone calls, providing clear updates and guidance to clients. Follow up on outstanding tasks, documentation, or service actions.

Service Request & Case Management

Process workplace adjustment service requests, including both government-supported and privately funded cases. Support clients throughout their journey, ensuring they feel informed and looked after. Prepare and send standardised quotations.

Scheduling & Coordination

Organise onsite services such as deliveries, training, or coaching sessions. Coordinate remote services including virtual coaching, online training, and external support arrangements. Liaise closely with internal departments such as logistics, procurement, training, coaching, and administrative teams.

Payment & Documentation

Arrange and process customer payments through various channels (telephone, payment links, purchase orders). Maintain accurate and high‑quality data entry across internal systems. Support the upkeep of internal and external KPIs by ensuring tasks are completed within agreed timeframes.

Key Attributes

Communication Skills

Professional and confident written and verbal communication Ability to communicate sensitively when supporting individuals with varying needs Comfortable handling frequent telephone interactions

Organisation & Time Management

Strong multitasking ability across emails, systems, and case files Skilled at prioritising and managing a busy workload

Proactive, Problem‑Solving Mindset

Able to take initiative and resolve issues independently Confident following up on outstanding information or actions

Attention to Detail

High standard of accuracy in data entry and documentation

Empathy & Professionalism

Understanding and supportive approach to individual needs Maintains professionalism and discretion at all times

Technical Proficiency

Confident using email, CRM systems, Microsoft Office, and online forms Capable of navigating supplier or administrative portals

Customer‑Focused Approach

Keeps clients informed and supported throughout their journey Handles complex cases with patience and professionalism

Team Collaboration

Works effectively with internal teams and external partners

Relevant Experience

Essential

Previous administrative or coordination experience Experience managing shared inboxes, case tracking, or service documentation Strong telecommunication skills

Preferred

Familiarity with workplace adjustment processes or government‑funded support schemes Experience coordinating training, coaching, or service delivery Background liaising with multi‑disciplinary teams

Benefits

Living Wage Employer 28 Days Annual Leave Birthday Day Off Private Health Care Scheme Employee Recognition Awards Casual Fridays Company Events Career Progression Opportunities

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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