Client Delivery Manager

4 Days Old

Client Delivery Manager

Print • Direct Mail • Digital Solutions

Brand-New Role | Expanding Private Sector Portfolio

We’re recruiting for a newly created Client Delivery Manager role with a well‑established print, mail and digital solutions business.  You’ll be joining a fun, relaxed environment full of passionate people who genuinely care about delivering great service to their clients as the company are expanding its private‑sector client base.  Creating the perfect opportunity for someone who loves variety, autonomy and client ownership.

The role:

You’ll take the lead on managing a portfolio of private‑sector clients, becoming their trusted day‑to‑day contact.  You’ll oversee everything from initial brief through to delivery, coordinating across production, data, digital and operations teams to ensure campaigns land on time, accurately and to a high standard.

You’ll also support the wider team during peak public‑sector periods, giving you exposure to high-volume, high-profile work.

This role is ideal for someone commercially minded, client-focused and confident juggling multiple projects at pace.

What you’ll be doing:

Client Account Management

Own the day‑to‑day relationship with your assigned clients

Ensure work is delivered on time, within SLA and to agreed standards

Maintain accurate system updates, documentation and invoicing

Spot issues early, resolve problems and keep communication flowing

Lead or contribute to client meetings

Identify opportunities to upsell or add value

Support and guide Client Delivery Executives when needed

Project Management

Manage end-to-end client projects from concept to completion

Coordinate with internal teams to keep delivery smooth and on track

Monitor progress and escalate risks quickly

Assist with larger or more complex accounts when required

How you will work:

Champion continuous improvement and better ways of working

Follow processes, compliance and quality standards

Bring a proactive, solutions-focused mindset every day

What we’re looking for:

Strong B2B account management experience (print, direct mail, marketing or digital agency background ideal)

Confident communicator with excellent stakeholder skills

Highly organised and comfortable managing multiple priorities

Detail-driven, commercially aware and calm under pressure

Able to work independently and get up to speed quickly

Experience with mailings or MIS systems is useful but not essential

Why you’ll love working here:

Friendly, open-door, down‑to‑earth culture

Approachable leadership with minimal hierarchy

Regular socials and team events

Stable business with low staff turnover

Real progression opportunities as the private‑sector arm grows

Chance to shape and influence a brand‑new role

If this sounds like the kind of role and environment where you'll thrive, we'd love to hear from you.  Apply today or get in touch for a confidential communication.

Other roles you may have applied for:

Account Manager, Client Account Manager, Client Delivery Account Manager, Client Delivery Executive, Agency Account Manager
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Location:
London
Salary:
£35,000 - £42,000 /annum
Job Type:
FullTime
Category:
Sales

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