ABOUT BREMONT

At Bremont, we design and create the ultimate tool watches — built to be tough, reliable, and ready for any adventure. Our watches are crafted for those who believe that anything is possible with the right mindset. Whether it's pushing the limits of endurance or achieving the unthinkable, Bremont is proud to provide watches for some truly extraordinary feats of endurance that inspire us to dream bigger and Take it Further.

With deep British heritage, Bremont stands as a symbol of determination, innovation, and adventure. Made in our state-of-the-art facility in Henley-on-Thames, each timepiece combines precision engineering, expert craftsmanship, and cutting-edge design.

Our mission? To create the world’s most capable tool watches that inspire the dream of limitless exploration.

WORKING WITH US

We’re united by a shared passion for adventure and excellence, and a commitment to pushing the boundaries of possibility.

Our culture is built on our core values:

• The Spirit of the Adventurer: pushing the limits of what’s possible with a relentless determination to achieve the unimaginable. It’s this spirit that fuels our culture and drives us to keep innovating and challenging the status quo.

• The Attitude of the Adventurer: a successful expedition relies on everyone playing their part. We know that the power of collaboration far exceeds individual effort. At Bremont, we share the load and know that together we will succeed.

• The Focus of the Adventurer: there is no prize in complexity. True design and engineering brilliance simplifies and clarifies. Our approach to brand and business is rooted in simplifying processes and procedures to achieve greater success.

Together, we create an environment where every team member can thrive and contribute to the future of Bremont.

You are the Explorer… This is the Expedition… Enjoy the Adventure!

KEY PURPOSE OF THE ROLE

The Client Experience Coordinator will play a key role in delivering Bremont’s commitment to exceptional customer satisfaction across every stage of the client journey. Reporting to the Client Experience Management team, this role acts as the first line of customer support, managing the day-to-day administration of multi-channel client interactions - including front-of-house duties, aftercare enquiries, and both compliments and complaints. The Coordinator ensures a consistently high standard of service across all touchpoints, whether in person, by phone, or via email.

As the face of Bremont, the Coordinator will warmly welcome and support all clients and visitors, representing the brand with professionalism and care. A significant aspect of the role also involves supporting our wholesale customers, a vital part of Bremont’s business growth.

This is a varied, fast-paced role that suits someone with previous experience in a similar setting - confident in multitasking, using initiative, and maintaining a positive, team-oriented environment. The ideal candidate is service-driven, adaptable, and committed to upholding a first-class Client experience.

KEY RESPONSIBILITIES

• Support Bremont clients with responding to inbound enquiries quickly and to a high standard, while always upholding the Bremont brand reputation.
• Responsible for client liaison across various channels, using email, webchat, and telephone as the medium of communication as well as welcoming visitors in person at The Wing.
• Contribute to Bremont’s strong performance across public review forums such as Google Reviews, Tripadvisor and Trustpilot.
• Drive ‘promoter’ NPS comments and scores.
• Resolve open enquiries as soon as possible, while escalating those that cannot be resolved directly with an uncompromising attitude to service standards
• Triage and resolve inbound client enquiries in accordance with Bremont’s policies and enquiry handling matrixes, across multiple inbound channels.
• Track inbound enquiries on a monthly basis and submit this data in a monthly report.
• Oversee the opening and closing of the reception area of our Global HQ, The Wing.
• Greet all visitors; booking them in, and assisting their onward experience.
• Lead by example as a visible Brand Ambassador for all visitors and employees.
• Assist the Lead Front of House Receptionist with the administrative duties including stationary and perishable refreshment ordering as well as wider building standards, event set up and attending when required
• Work closely with our Service Atelier to assist with their client liaison and booking repairs.
• Load orders from our wholesale partners.
• Work closely with account managers and boutiques to support with order processing, lead time updates, and pricing confirmations.
• Respond to enquiries from trade clients, direct clients and the sales team.
• Undertake tasks as required to support the business and contribute to its overall success.

PERSON SPECIFICATION

• Experience of or desire to work in a luxury and/or hospitality front of house environment is desirable.
• A passion for the delivery of exceptional client service and guest experience across all communication channels.
• Excellent communication skills and confidence in liaising with a wide range of people.
• A can-do attitude and a positive, flexible outlook.
• Outstanding customer service skills, serving customers in a polite, friendly, and professional manner.
• Exceptional eye for detail and a passion for finesse.
• The ability to work as a team player and on own initiative.
• A positive and proactive team player.
• An empathetic and understanding people person.
• Passionate about achieving high levels of customer service.
• Motivated to resolve complaints and uphold a prestigious brand image.
• An organised individual who understands the importance of proactive liaison.

COMPANY BENEFITS

• Generous Holiday Entitlement – 25 days holiday plus bank holidays, and 3 days paid time off in December for HQ Shutdown!
• Free Daily Lunch – Enjoy a freshly prepared lunch on us every day on-site.
• Life Assurance – Peace of mind with life cover at 3x your annual salary
• Family-Friendly Benefits – Enhanced Maternity and Paternity Leave to support you and your growing family.
• Celebrate Your Milestones – We recognise loyalty with outstanding length of service awards – including the chance to receive one of the iconic Bremont timepieces we’re so proud to create.
• Career Growth – Access tailored training programmes and clear development pathways to help you thrive.
• Exclusive Discounts – Significant permanent employee discounts on Bremont Watches, along with special 'Friends & Family' sales.
• Wellbeing Support – From confidential counselling to 24/7 financial and legal advice, we care about your mental, emotional, and financial wellbeing.
• Social Culture – From summer parties to seasonal gatherings, we host regular social events that bring everyone together.
• Give Back – We're proud to support team members who want to volunteer for good causes, with flexibility for approved time off.

WORKING ENVIRONMENT

• 37.5 hours of work - Monday to Friday
• Onsite at The Wing, Henley-on-Thames
• Working autonomously as well as part of a team
• Probation process 4 months standard
• Notice period – 1 month

We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.