Client Relationship Manager

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Job Description

Location:Poole

Hours:Monday Friday, 08.00am-17.00pm, 40 hours per week, office based

Salary:£35K - £45K plus bonus

Benefits:22 days rising after 2 years, Holiday buy-back scheme, Pension, Growth by sharing bonus scheme, on-site parking, Modern open plan offices, Free lunch every Friday, Company sick pay, Company social and corporate events, monthly + annual bonus structure, Training provided.

Aspire Jobs are delighted to be working with our client who are a well-established and growing family run business based in Poole, Dorset.

The successful Client Relationship Manager will be an industry expert within various product ranges, offering consultancy and expertise as a way of adding value to the client. The purpose of the role is to grow accounts in both revenue and profitability through a diverse range of activities and developing relationships with both customers and suppliers. Ideally looking for candidates who have some experience of luxury product sale & distribution.

The successful Client Relationship Manager will:

  • Have proven B2B or B2C experience ideally withsome experience of luxury product sale & distribution.
  • Be comfortable selling via phone and in virtual meetings with both existing and prospective customers
  • Ability to build strong long-term relationships with both customers and colleagues
  • Be proactive and keen to develop both product and industry knowledge
  • Possess strong commercial acumen (ability to analyse and interpret data) with the ability to negotiate and upsell
  • Have a good working knowledge of product creation & delivery, change control, product definition and change management processes
  • Possess excellent communication and interpersonal skills

Job responsibilities for the Client Relationship Manager are: -

  • Build and maintain positive client relationships, both internally and externally
  • Nurture an account to ensure it grows to its full potential
  • Work closely with clients and be supportive and involved with their strategic planning
  • Research and understand product availability and stay up to date on industry trends
  • Source products in response to clients requests anticipate future needs.
  • Analyse each customers accounts to assess and identify opportunities to drive growth and profitability
  • Work closely with other departments within the business to ensure customer expectations are met and products are delivered within specified deadlines
  • Conduct regular reviews of pricing and opportunities for margin growth and price increases
  • Be confident dealing with client enquiries and be able to provide resolutions in a professional and timely manner

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Location:
Poole
Job Type:
FullTime
Category:
Business

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