At Matrix, our passion and purpose is simple: Connecting People to Work. We are revolutionising the way employers, suppliers, and talent connect across the employment landscape. Through our innovative three-sided marketplace strategy, we are reshaping traditional recruitment to create greater efficiency, transparency, and value for all stakeholders.

The Role

As a Client Relationship Manager, you will play a pivotal role in fostering strong, strategic relationships with our clients. You will be the trusted advisor, ensuring that our partners maximize the commercial benefits of our service while driving long-term contract success. Through proactive client engagement, data-driven insights, and innovative problem-solving, you will champion our mission to enhance screening solutions and create lasting impact.

Our benefits

We are currently working in a hybrid fashion with the ability to work from home, however for a minimum of three days a week, you will be required at our Basingstoke or Milton Keynes Office.

·        Standard Pension – 3% Employers, 5% Employee

·        25 days annual leave (plus Bank Holidays)

·        Birthday day off

·        2 Volunteer days a year (to volunteer in the local community)

·        Employee Health Benefits (Westfield Health)

·        Online discounts platform for major retailers (Westfield Rewards)

Salary - £30-48K depending on experience.

Key Responsibilities

Client Relationship Excellence

• Serve as the primary strategic partner and advocate for our clients, building long-term, trust-based relationships at all levels.
• Responsible for ensuring seamless delivery of contractual commitments, proactively identifying and addressing client needs.
• Accountable for facilitating and delivering Monthly and Quarterly Business Reviews, on-site meetings, and regular communication to maintain strong client engagement.
• Drive continuous improvement initiatives, ensuring our service evolves to meet client expectations.

Revenue & Growth Optimization

• Strategically manage revenue and profitability of client accounts, ensuring sustainable growth and commercial success.
• Identify new business opportunities, including expansion into additional service categories and cross-selling of Matrix solutions.
• Optimize contract longevity, securing renewals and extensions through outstanding service delivery.

Insight-Driven Account Management

• Leverage data analytics to provide clients with actionable insights and value-added recommendations.
• Influence client decision-making through clear, compelling storytelling backed by data.
• Ensure all additional client services beyond contractual scope are appropriately valued and charged.

Strategic Contract Management & Retention

• Develop and implement client-specific retention strategies, ensuring long-term partnerships.
• Lead on bids, renewals, and pricing strategies.
• Work closely with the Service Delivery Managers and Head of Operations to guarantee seamless contract execution.
• Partner with procurement teams to ensure timely contract agreements and renewals.
• Support the Project Management Office Team in onboarding new clients and transitioning them to business-as-usual operations.

What You Bring

• Passionate about Customer Relationships – You excel in building trust, rapport, and long-lasting partnerships.
• Exceptional Communication & Influencing Skills – You can effectively engage stakeholders at all levels.
• Data-Driven Mindset – Strong analytical skills and proficiency in Excel to extract insights and tell compelling client stories.
• Commercial Acumen – Deep understanding of revenue generation, cost optimisation, and strategic account management.
• Resilient & Adaptable – Thrives in a fast-paced environment, balancing multiple priorities.
• Expert Negotiator – Able to navigate complex discussions and drive win-win outcomes.