The Opportunity

Make a difference and advance your career by helping deliver some of the UK’s most important #tech4good projects, making the world a smarter, safer, greener, and healthier place.

You’ll join a talented team of dynamic and driven professional problem solvers; creative thinkers and solutions builders who thrive on helping clients meet the most exciting digital transformation challenges.

At a certified Great Place to Work, you’ll experience a dynamic and nurturing environment that rewards initiative and flexibility and enjoy a career path tailored to your own aspirations.

About Us

Founded in 1992, we are a successful, growing international digital transformation consultancy. We deliver multi-Queen’s Award for innovation-winning platforms and services that support large-scale digital transformation. Our digital, data, and technology solutions are used by globally recognized public and private sector brands operating in sectors including Civil Defence, Healthcare, Sustainable Environment and Land Asset Management, and Digital Democracy.

About the role

Informed Solutions partners with leading public sector bodies and large private sector organizations to deliver innovative, high-impact digital transformation programs. As a Client Relationship Partner, you’ll be at the heart of these initiatives, acting as a trusted advisor who drives client success and business growth. You’ll forge strong, lasting relationships, help clients tackle complex challenges, and provide assurance throughout their journey. You will be responsible for overall client relationship management, coordinating teams to ensure smooth delivery, spotting opportunities to maximize value, and offering strategic guidance and industry insights to help clients achieve meaningful outcomes.

Key responsibilities:

• Client Relationship Management: Build trusted, long-term relationships with clients to ensure high satisfaction and continued engagement across high-impact, high-value strategic accounts.
• Account Development: Partner with clients to identify opportunities for new services and solutions that maximize value and return on investment.
• Strategic Advisory: Provide expert guidance on delivery roadmaps, innovation, and optimal use of data and technology to align digital capabilities with strategic goals.
• Service Coordination & Delivery: Collaborate with delivery leads and engagement directors to align delivery with client expectations and ensure operational success within your accounts.
• Project & Resource Planning: Co-design clear Statements of Work (SOWs), define scope and outcomes, and secure appropriate resources. Work closely with squad leads, discipline leads, and delivery partners to maintain a strong pipeline of capability and skills.
• Industry Expertise: Maintain and apply sector expertise to deliver actionable insights, identify growth opportunities within existing accounts, and ensure solutions align with client objectives and sector strategies.

Key requirements

• At least 5 years’ experience in Client/Customer Success or similar roles within digital services and solutions in a professional services environment.
• A proven track record in managing and growing strategic accounts and driving high customer satisfaction.
• Commercial acumen, including experience developing business cases and crafting impactful, commercially robust proposals.
• Ability to interpret business challenges and collaborate with technical teams to deliver effective solutions.
• Excellent negotiation, communication, and interpersonal skills.
• Ability to work under pressure and meet tight deadlines in a fast-paced, agile environment.
• Punctuality, reliability, and a strong commitment to your role.

Desirable skills

• Experience in government/public sector, including application of the Government Digital Standard.
• Certifications such as Certified Scrum Master (CSM), SAFe Agilist, or PRINCE2 Agile.

Benefits

Our benefits package complements our competitive salaries and great working environment. We believe our people should be properly rewarded through a comprehensive and flexible range of benefits, including:

• InformedACADEMY – Career development opportunities through award-winning personal and professional development programs, including support for certifications.
• Industry-leading health and wellbeing plan, including 24/7 GP services, mental health support, and physical health support.
• Hybrid working*
• Private healthcare cover*
• Generous life assurance*
• Gym membership*
• Monthly office lunch
• Onsite massage sessions
• 25 paid holidays plus bank holidays*
• Sabbatical leave scheme*
• Enhanced maternity and paternity leave and pay*
• Company pension contribution
• Profit share scheme*
• Payment of professional subscriptions
• Referral scheme with no limits on referrals

*Qualifying period applies

Culture

We foster a workplace culture that is diverse, inclusive, rewarding, and egalitarian.

We uphold values of Innovation, Excellence, and Integrity by thinking differently, doing our best, and acting in good faith.

We are a team of passionate problem solvers committed to helping clients accelerate and de-risk digital business change, collaborating to design world-class digital services that address complex, safety-critical problems, especially where location or geography are important.

Our culture reflects our approach to work, the projects we undertake, and our commitment to social, environmental, and economic sustainability within our communities.

We emphasize both technical skills and cultural fit in our hiring, believing that our success depends on fostering creativity and collaboration for the benefit of our people, clients, and partners.