Client Services Apprentice, Warner Bros. Studios Leavesden, Leavesden Green

Client Services Apprentice, Warner Bros. Studios Leavesden

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This job is with Warner Bros. Discovery, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Company Overview...
Warner Bros. Studios Leavesden (WBSL) is a purpose built, state-of-the-art film and television studio offering one of the largest facilities in the UK. This 200 acre secure site has a quarter of a million square feet of stage space, back-lot tank, one of the largest heated underwater filming tanks in Europe and an 150 acre back-lot.

WBSL has a collection of nineteen sound stages, some of which are the largest in the UK and include a state-of-the-art virtual stage. WB Leavesden Park, adjacent to the Studio, offers modern and flexible office space for Production Companies. The site also has its own, on-site Set Lighting & Rigging rental division, which provides the industry with state-of-the-art lighting equipment, scaffolding and production supplies for stage and location shoots. WB De Lane Lea based in Soho, London, provides state of the art facilities in audio post-production for feature films and television.

These facilities make Warner Bros. Entertainment the only Hollywood studio to own and operate a production and post-production facility in the U.K.
Warner Bros. Studio Tour London – The Making of Harry Potter showcases the authentic sets, special effects and behind-the-scenes secrets of the Harry Potter film series. Located at the Studios where all eight films were produced.
The post is based at Warner Bros Studios Leavesden (Five Days) a week and may involve regional and local travel.

Warner Bros Studios Leavesden is committed to fostering a diverse, equitable and inclusive workplace. We particularly welcome a diversity of applicants including those from historically marginalised backgrounds.
WBSL mission and values: As a leading film and TV studio, we are committed to supporting global filmmakers in an evolving industry by providing world class talent, outstanding facilities, bespoke services and innovative solutions.
Respect | Inclusivity | Creativity | Sustainability | Pride.

Your New Role...
To provide support to the Client Services team in delivering exemplary levels of service to all our clients, visitors and internal 3rd party partners. The successful candidate will collate and disseminate information within the Client Services team, other internal studio departments, clients and tenants.

The position requires a highly motivated, customer focused individual who has a knowledge of and passion for the film industry. The ideal candidate will be a key member of the team who would be able to support the team in enhancing the overall production experience at WBSL.

Whilst also working as part of the team, the successful candidate will be able to manage their own workload, alongside completing their business administration apprenticeship.

Your Role Accountabilities...
Receiving, processing and issuing incoming queries to the relevant parties to ensure a quick and efficient response.
Assist with conducting visits, events and tours to the Studios.
Filing and maintaining records for Client Services.
Meet requirements for all WBSL functions to create an effective running Studio facility.
To ensure that a high level of presentation is maintained in all areas of the Studio site.
Maintaining spreadsheets and bookings systems, specifically booking meeting rooms for clients and internal departments.
Adhoc support for PA to SVP Studio Operations.
Ensuring that mail is despatched in time for daily collections, and the sorting and distribution of incoming post.
Monitoring of stationery supplies and ordering as required.
Assist Client Services and Operations with distribution of site information to all relevant parties on-site accurately and in a timely manner.
Work within the team to consistently deliver an excellent level of customer service to all on and off-site clients.
Welcome visitors to the department and direct them as appropriate.
To take incoming phone calls to the studio and direct them to the relevant personnel and take adequate notes to distribute information.
Responsible for the daily upkeep of the office, ensuring all areas of the building are tidy, organised and stocked.
Any other duties which are appropriate to the post.

Qualifications & Experience...
Strong organisational skills.
Ability to work pro-actively to aid the department to ensure smooth running of the site.
Excellent communication skills.
Good research skills and the ability to draw information from various sources.
Responsible, reliable and punctual.
Ability to multi-task and prioritise.
Ability to work under pressure and meet deadlines.
Self-motivated, enthusiastic and capable of working on own initiative.
A positive and patient attitude.
Excellent time keeping skills.

Nice-to-Haves...
Previous experience of working or volunteering in a fast paced, customer facing role.
Comfortable using and learning new software.

The Apprenticeship...
Salary: £27,360 p/a
Start Date: March 2026
End Date: September 2027
25 days annual leave
Qualification: Level 3 Business Administration Apprenticeship
You will gain hands-on experience working on business-critical projects.
You will have access to personal and professional development courses, executive speakers’ series, special screenings and more.
You will be part of our Early Talent network of over 100 interns & apprentices, meaning you will have an important support network of other students, graduates and apprentices and plenty of opportunities to socialise!

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

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Location:: Leavesden Green
Job Type:: FullTime
Category:: Entertainment

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