Blair West are supporting a leading global software technology consultancy with offices in Newcastle, Canada, and Eastern Europe, to find a Client Services Manager.

This is a senior-level role within the business, responsible for managing key customer accounts, with a focus on retention, innovation, and commercial growth. As the company continues to expand internationally, this role has been created to enhance client partnerships and deliver strategic value across a range of enterprise clients.

The opportunity:

* Take ownership of a defined portfolio of enterprise client accounts and drive long-term strategic relationships.

* Act as the key point of contact for clients, ensuring satisfaction, issue resolution and ongoing engagement.

* Define and deliver tailored account strategies that maximise revenue opportunities through upsell and cross-sell.

* Monitor service delivery and performance, ensuring solutions are meeting expectations and identifying areas for innovation or improvement.

* Collaborate with internal stakeholders across delivery, sales and finance to support commercial forecasting and account development.

* Provide insight-driven reporting and analysis to inform client strategy and demonstrate value.

* Represent the business during in-person client engagements across the UK, Central Europe and North America.

* Support proposal creation and commercial pitching to senior client stakeholders.

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