We are offering a unique opportunity to use your Client Management skills as part of the expert team at Personia Health, a UCL Behavioural Science company.

We are looking for a relationship‑driven individual who thrives at the intersection of science and service delivery to pharmaceutical and healthcare companies, to join the expert team at a leading Behavioural Science company. 

Location: London / Hybrid

Full Time / Permanent

About Us

Personia Health is dedicated to helping pharmaceutical companies optimise patient engagement and reduce nonadherence with their medicines in clinical research and real-world settings. Founded by Professor Robert Horne (Director of the Centre for Behavioural Medicine, UCL School of Pharmacy, University College London) and UCL, our vision is to ensure that our world-leading behavioural science enables the best health outcomes from medicines. It is as simple as that.

About the Role

As a Client Services Manager, you’ll be the primary point of contact for a portfolio of pharma and life sciences clients. You’ll ensure seamless delivery of our services, anticipate client needs and collaborate closely with internal teams to drive operational excellence. This is a role for someone who loves structure, communication and making complex programmes run smoothly.

Key Responsibilities

• Serve as the trusted partner for assigned clients, ensuring exceptional service and proactive communication.
• Manage project timelines, deliverables and expectations across cross‑functional teams.
• Translate client needs into actionable plans for operations, data and scientific teams.
• Monitor project performance, identify risks and implement mitigation strategies.
• Support commercial growth through identifying new opportunities, renewals and strategic account planning.
• Prepare and deliver client presentations, status updates and performance reports.
• Ensure compliance with industry standards, SOPs and quality frameworks.
• Contribute to continuous improvement initiatives across the client services function.

What You Bring

• At least 2-4 years’ experience in pharmaceutical services agencies including Medical Communications, Clinical Research Organisations, Real-World Evidence and Patient Engagement companies.
• Strong client‑facing communication skills and the ability to build trusted relationships.
• Proven ability to manage multiple projects with precision and calm.
• A structured, analytical mindset.
• Comfort working cross‑functionally with scientific, operational and commercial teams.
• Although not essential, a scientific background to degree level is desirable.
• High attention to detail and a commitment to quality.
• A proactive, solutions‑oriented approach.

Why Join Us?

• Personia’s work positively impacts patients health outcomes. Your work would play an important role in taking our academic research into practical applications.
• Be part of a collaborative professional team that is passionate about its work. 
• Personia is a fast growing and ambitious company, join us now to be part of this journey and grow and develop with us.
• Hybrid working environment with flexibility and autonomy.
• Competitive salary and benefits package.

How to Apply

If you’re as enthusiastic as we are about the future of the application of leading behavioural science then we’d love to hear from you. Apply directly via LinkedIn.

ACTION REQUIRED

To be considered for this role, please include a brief response (max 150 words per question) to the following two prompts in your cover letter:

1. What specifically draws you to the intersection of behavioural science and pharmaceutical patient engagement?
2. How do your background and experience prepare you to add value to the work we do at Personia Health?

Make sure you upload a single combined document (CV + Cover letter).