About Us: At NADclinic, we’re proud to be an innovative, forward-thinking and truly transformational company that gives our clients the opportunity to ‘be their best self’. With a team of medical professionals specialising in nutrition, neurology and complementary therapies, we aim to improve psychological and physical health and performance. We do this through harnessing the unique power of essential and life-changing NAD+, a molecule that helps our cells produce energy, and which can mitigate the debilitating effects of ageing, illness and chronic conditions. Role Overview: We are seeking a proactive and customer-focused Client Services Manager to oversee and manage all aspects of customer service and client communication. This role will be pivotal in managing customer enquiries, processing orders, responding to calls and emails, and ensuring a seamless experience across all touchpoints. As the company grows, you will also be responsible for building and leading a high-performing client services team. Key Responsibilities Collaborate with internal teams (e.g., sales, operations, logistics) to support the customer journey Monitor customer satisfaction and identify opportunities for service improvement Develop scalable processes and workforce management practi...