Client Success Lead at Private Equity Insights Join to apply for the Client Success Lead at Private Equity Insights role at Private Equity Insights About us Private Equity Insights is the world's leading Private Equity community. We connect and develop more than 240,000 investment professionals across the world, through our platforms, which include conferences, webinars, magazines and news reports. Context for the Role You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage. Specifically, you will become an integral part of the management team and work closely with the founders and be responsible for Responsibilities

Team Leadership: Manage, grow and mentor the client success team, fostering a collaborative, top performing and innovative work environment. Set clear goals and expectations and evaluate team performance. Enabling exponential growth and expansion by focusing on what’s most important – the customer and their success. Implement people management best practices and the team spirit required to scale and internationalize the functions across all markets. Build and harmonize cross‑departmental processes across the entire company to ensure a maximum level of efficiency and customer satisfaction. Work very closely with the organization to take a product‑led approach in creating an incredible user journey end to end.

Requirements

5+ years of leadership experience in related roles in a fast‑paced, high‑growth environment. Strong project management and process‑creation skills; strong ability to prioritize. A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup. Experience in client success / business operations, ideally in a high‑growth business. Strong analytical skills and fluency across relevant tools paired with commercial acumen. Proven success in applying automation to scale operations. A passion for people – coaching, mentoring, leading and uplifting teams, with an ability to create a happy, high‑performing culture. Proven success in growing the client/customer success function and overall customer‑focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business.

What the company offers

The opportunity of having a real impact – operational experience in a start‑up where both your work and the results are highly tangible. An inspiring, diverse, highly motivated, and international working atmosphere. Unlimited growth potential – internal promotion track. Market‑competitive compensation. Travel opportunities: conferences overseas. Invaluable transferable skills – boost interpersonal, research, organisation, outreach and project‑management skills through experience and training.

Start date Flexible Seniority level Director Employment type Full‑time Job function Other Industries Venture Capital and Private Equity Principals Location London, England, United Kingdom #J-18808-Ljbffr