Client Success Manager (Maternity cover)

London

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business.

As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

KAYAK is seeking a highly motivated Client Success Manager to work exclusively with our digital advertising partners. This position will collaborate with internal and external stakeholders to improve the client’s performance and success and drive renewal.

To be successful, you need to have a deep understanding of the digital advertising space and client satisfaction, be detail-oriented, and have outstanding analytical skills. You will work closely with KAYAK’s ad sales and commercial teams. You are a self-starter who enjoys being creative and can thrive in an agile, dynamic, and data-driven environment.

This position is based in London and we expect candidates to commute to the office 3 times per week.

This position is a Maternity Cover for 15 months .

In this role, you will:

Manage the communication and relationships of advertising campaigns

Deliver high-impact projects and campaigns

Analytically track and optimize campaigns to best meet client goals and objectives

Collaborate closely with the sales team to build and maintain relationships with clients, which include ongoing strategic consultation and support

Provide optimization recommendations and assist with deck creation

Create and present post-campaign wrap-up reports

Clearly communicate the progress of campaigns to clients and internal stakeholders

Ability to work on several competing priorities, displaying critical thinking and problem-solving skills

Please apply if:

BA/BS degree with a strong academic record

3+ years of experience in managing digital advertising accounts, integrated marketing campaigns, and or client-direct relationship

Proficient in Microsoft Office and Google Suite

Solid understanding of the online media industry

Strong analytical ability

High attention to detail

Excellent written and verbal communication skills

Experience with social media buying platforms, a plus

Good sense of humor and likes working in a fast-paced environment

Benefits and Perks:

• 25 days of paid vacation per year
• Celebration day each calendar year
• Income protection and life assurance
• Pension plan contributions
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid subscription to Headspace
  • Company-wide week off at the end of the year - the whole team fully recharges (and returns without a pile-up of work!)
• Focus on your career growth:
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Employee Assistance Program - including 24/7 GP & free legal advice
• Discounted gym membership
• Social events & Thursday happy hours
• Free lunch 2 days per week

Inclusion

At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That’s why we’re focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here.

Need an accommodation for the interview, application or on the job? No problem - just give us a heads-up. We’ve got you.

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KAYAK Software Corporation, OpenTable, Inc., their respective subsidiaries and Momondo A/S (together, ‘KAYAK and OpenTable”, “our/we/us”, or “Company”) will process your personal data in accordance with applicable data protection laws for the purposes described in our privacy notice (KAYAK (Germany) /OpenTable (Germany) andKAYAK (All Other Locations) /OpenTable (All Other Locations) ). As part of the application process KAYAK and/or OpenTable may share your personal data across our group of companies, subject to our privacy notice and applicable laws. In order to consider you for new positions, KAYAK and/or OpenTable may keep your personal data for 6 months (within the EU) and 2 years (in all other regions), unless otherwise required by applicable law.

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