Client Success Manager

7 Days Old

About The Role Grade Level (for internal use): 08 The Role: Fixed Income Product Consultant. The Team: The Fixed Income Client Success team is composed of global experienced professionals. The clients you will be supporting are based across Europe and are made up of Tier 1 to 3 clients who expect a high level of service. The team is collaborative, hard-working and are always willing to learn from their clients and each other. We value partnership, and it’s crucial you are a great teammate to be successful within our organization. The Impact: Your contribution and dedication to your role is critical as you will have a direct impact on retention and business generation. You will be able to lead from the front and impact the future advancement of the business. In doing so you will get to learn your client’s business and help clients satisfy or identify needs through current and new products. You will be a part of a global team dedicated to providing high quality client experiences. What’s In It For You
Working with a dynamic and global team, alongside numerous internal counterparts like Product Management, Client Support and Sales. Autonomy as an owner of a book of business, management of relationships and sourcing opportunities Professional and personal growth while supporting an evolving dynamic team.
Responsibilities
Proactively monitor live transactions to ensure application operability and user success Provide outstanding client service by assisting clients with deal management, service interruptions and/or production issues, user training, and general application usage Host client meetings to assist with training, product demos, and transactional support Produce scheduled and/or ad-hoc reporting deliverables in a timely and accurate fashion Partner with in-house Professional Services with client onboarding events to ensure proper training, user access and testing of production environments Compile daily operational reports to communicate the health of the business (i.e., volumes, risk exposure) to management
What We’re Looking For
Interest in the Capital Markets and the financial markets Excellent written and verbal communication skills, with the ability to adapt to all levels of management and clientele Exceptional interpersonal skills that encourages healthy dialogue and trusted client relationships Good organizational and time-management skills to adhere to deadlines and deliverables Ability to work independently while still interacting within an integrated team structure
About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal Job ID: 327196 Posted On: 2026-03-31 Location: London, United Kingdom #J-18808-Ljbffr
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Location:
Greater London
Job Type:
FullTime

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