Ilarna is dedicated to improving patient flow and supporting hospitals to reduce delayed transfers of care, ensuring individuals receive personalised care packages that meet their needs.

About the Role

We are looking for a dedicated and compassionate Clinical Discharge Coordinator to support the safe and timely transition of patients from hospital to home. This role is central to Ilarna’s mission.

Responsibilities

Hospital Engagement

• Develop and maintain strong relationships with ward staff, discharge teams, social workers, and community services.
• Act as the primary clinical point of contact for discharge planning.

Clinical Assessment & Discharge Coordination

• Undertake clinical assessments to inform safe and appropriate discharge planning.
• Ensure that individual care needs are clearly identified and incorporated into tailored care packages.

Care Package Facilitation

• Work collaboratively with Ilarna’s care teams to allocate the right Personal Assistants and clinical support.
• Ensure that care packages are safe, compliant, and aligned with clinical recommendations.

Problem Solving & Escalation

• Anticipate and address potential barriers to discharge.
• Escalate complex clinical or operational issues to the Director of Care and wider leadership team when required.

Reporting & Documentation

• Maintain accurate clinical records of referrals, assessments, discharges, and care outcomes.
• Provide regular reporting to demonstrate patient flow improvements and service impact.

Stakeholder Collaboration

• Participate in multi-disciplinary team (MDT) meetings, ward rounds, and discharge forums.
• Build effective partnerships with NHS colleagues, community teams, and social care services.

Quality & Governance

• Ensure all discharges and care arrangements comply with CQC standards and clinical governance requirements.
• Contribute to continuous service improvement and best practice development.

Qualifications

• Registered healthcare professional (nurse, AHP or equivalent) with current registration.
• Experience of hospital discharge processes and community care pathways.

Required Skills

• Strong clinical assessment skills with the ability to make safe, evidence-based decisions.
• Excellent communication, influencing, and relationship-building skills.
• Ability to work in a fast-paced hospital environment while maintaining a person-centred approach.
• Strong organisational and problem-solving skills.

Preferred Skills

• Knowledge of CQC-regulated domiciliary care (desirable)

For more information about this role please apply or reach out to our Chief Partnerships Officer Sam Alsop-Hall