Clinical Operations Manager

Location: Sandwich

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Hours: 37.5 hours per week, 9am to 5pm
Salary: £40,000 per annum

We are seeking an experienced Clinical Operations Manager to lead national clinical operations and drive business growth in a patient-focused private healthcare setting. You will be responsible for strategic planning, reporting, and IT/system management to ensure operational excellence, maximise clinic capacity, and support continuous improvement across all clinical services.

Key Responsibilities

• Lead the strategic planning and execution of clinical operations to meet capacity and revenue targets
• Optimise clinic, doctor, and chaperone scheduling and manage clinic utilisation against patient demand
• Manage the clinical booking system and ensure accurate data, reporting, and dashboards for management
• Oversee stock control, clinic readiness, and operational processes
• Lead the onboarding, contract management, and performance reviews of clinics, doctors, and chaperones
• Ensure compliance with regulatory standards and QMS policies
• Deliver training on operational processes, systems, and in-clinic procedures
• Assist with complaints, incident management, and corrective actions

Person Specification

• Proven experience managing clinical operations or healthcare service delivery teams
• Strong strategic planning, organisational, and leadership skills
• Advanced ability to work with IT systems, booking platforms, and large data sets, with clear reporting skills
• Experience managing clinic capacity, utilisation, and operational KPIs
• Strong stakeholder management, able to build effective relationships with clinicians and external partners
• High emotional intelligence, with empathy and confidence when communicating with patients
• Hands-on, solutions-focused, and driven by continuous improvement
• Experience in health services or clinical operations is desirable
• Willingness to travel occasionally for clinic reviews

Benefits

• 25 days holiday plus 1 extra per year of service (up to 5 extra days)
• Pension auto-enrolment with 3% company contribution
• Employee Assistance Programme (EAP) for mental health and wellbeing

Applicants will only be considered if they are within a local travelling distance to Sandwich and have a full right to work in the UK.

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New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

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