Clinical Operations Manager

Location: Sandwich Hours: 37.5 hours per week, 9am to 5pm Salary: £40,000 per annum

We are seeking an experienced Clinical Operations Manager to lead national clinical operations and drive business growth in a patient-focused private healthcare setting. You will be responsible for strategic planning, reporting, and IT/system management to ensure operational excellence, maximise clinic capacity, and support continuous improvement across all clinical services.

Key Responsibilities

Lead the strategic planning and execution of clinical operations to meet capacity and revenue targets Optimise clinic, doctor, and chaperone scheduling and manage clinic utilisation against patient demand Manage the clinical booking system and ensure accurate data, reporting, and dashboards for management Oversee stock control, clinic readiness, and operational processes Lead the onboarding, contract management, and performance reviews of clinics, doctors, and chaperones Ensure compliance with regulatory standards and QMS policies Deliver training on operational processes, systems, and in-clinic procedures Assist with complaints, incident management, and corrective actionsPerson Specification

Proven experience managing clinical operations or healthcare service delivery teams Strong strategic planning, organisational, and leadership skills Advanced ability to work with IT systems, booking platforms, and large data sets, with clear reporting skills Experience managing clinic capacity, utilisation, and operational KPIs Strong stakeholder management, able to build effective relationships with clinicians and external partners High emotional intelligence, with empathy and confidence when communicating with patients Hands-on, solutions-focused, and driven by continuous improvement Experience in health services or clinical operations is desirable Willingness to travel occasionally for clinic reviewsBenefits

25 days holiday plus 1 extra per year of service (up to 5 extra days) Pension auto-enrolment with 3% company contribution Employee Assistance Programme (EAP) for mental health and wellbeingApplicants will only be considered if they are within a local travelling distance to Sandwich and have a full right to work in the UK.

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New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

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