We are looking for an experienced and resourceful Clinical Services Manager (Intake and Allocation), this role will be responsible for leading and coordinating the intake and allocation of clients to appropriate ongoing therapists. This role ensures timely, and client-centred access to help, and plays a pivotal part in maintaining service quality, client flow, and clinician capacity. The role involves working collaboratively with multiple stakeholders, including clinical assessment teams, supervisors and clients to assign clinicians effectively. Key aspects of this role will include: Ensuring trainees are allocated cases appropriate to their level of clinical experience and training requirements. About us Since 1948, Tavistock Relationships has been building an international reputation as a leading training and research centre in therapeutic and psycho-educational approaches to supporting couples. We train the next generation of couple therapists and provide clinical services to couples and parents, face to face (in London) and online. We provide a range of affordable services to help people with relationship difficulties, sexual problems and parenting challenges. About you The ideal candidate for this role will have: High level interpersonal skills and the ability to work with a wide range of people Excellent communication skills (both written and verbal) Experience working within a clinical setting and liaising regarding safeguarding concerns Ability to lead on delivery after consultation with clinical colleagues Able to demonstrate the capacity to create and sustain relationships Excellent administrative and organisational skills with ability to plan ahead Keeping service policies and protocols relating to allocations and intake under continual review. Efficient data management and reporting. Support the timely and accurate charging of client fees by supporting the set up of recurring client payments, issuing invoices and processing payments.