Commercial Claims Handler

Overview

We are seeking a motivated and detail-oriented Commercial Claims Handler for a fats growing, commercial Insurance brokerage in Kent. The successful candidate will be responsible for managing a portfolio of commercial insurance claims from notification through to settlement, ensuring excellent customer service and compliance with regulatory standards.

Key Responsibilities

• Handle a caseload of commercial insurance claims from first notification to final resolution.
• Review policy documentation to confirm coverage and assess liability.
• Liaise with clients, insurers, loss adjusters, solicitors, and other third parties.
• Negotiate settlements within delegated authority levels.
• Ensure accurate and timely claim file documentation and record keeping.
• Provide regular updates to clients and stakeholders.
• Identify and escalate complex or contentious claims when necessary.
• Ensure all claims are handled in line with regulatory and internal compliance requirements.

Skills & Experience

• Previous experience handling commercial insurance claims.
• Strong understanding of policy wordings and claims processes.
• Excellent communication and negotiation skills.
• Ability to manage workloads effectively and meet deadlines.
• Strong attention to detail and organisational skills.
• Proficient in Microsoft Office and claims management systems.

Personal Attributes

• Professional and client-focused approach.
• Analytical and problem-solving mindset.
• Ability to work independently and as part of a team.
• Adaptable and able to work in a fast-paced environment.