Job Title: Commercial Finance Analyst

Location: Leicester LE1 / Hybrid 1 day per week remote

Salary: £35,000 per year

Job Type: Full Time, permanent

Working Pattern: Monday to Friday, 9:00am - 5:30pm (40 hours per week)

About ATM Group:

ATM Group is a fast-growing, business process outsourcer operating across the UK, EU, and Africa. We are seeking a commercially aware Commercial Finance Analyst to support trading insight, forecasting, and commission reporting across our contact centre operations.

About The Role:

The purpose of the role is to support the rolling forecast process, deliver accurate daily and weekly trading reporting and manage the calculation of agent commission schemes, ensuring high-quality financial and operational insight.

Please note that this is a Hybrid role with 4 days working from our office in Leicester and therefore candidates must have the legal right to live and work in the UK and be able to reliably commute or be planning to relocate to be considered.

Key Responsibilities:

Prepare and distribute daily and weekly trading reports. Analyse contact centre KPIs including volumes, revenue per FTE, utilisation, productivity, and SLA performance. Maintain and update the rolling forecast model (volumes, headcount, revenue assumptions). Support scenario modelling and sensitivity analysis. Calculate monthly agent commission schemes accurately and in line with agreed metrics. Reconcile com...