Join an Award winning and well-established family-run insurance brokerage where relationships, expertise, and exceptional service are at the heart of everything they do. They are looking for a motivated and detail-driven Commercial Insurance Account Handler to become a key part of their growing team. In this role, you’ll work closely with a portfolio of valued commercial clients, providing professional support across policy administration, renewals, and day-to-day account management. This is a fantastic opportunity to build your career within a supportive business that combines strong market presence with the friendly, collaborative culture that only a family-run company can offer. Salary, Benefits & Hours * £35,000 to £45,000 * Annual OTE * Monday to Friday 8.30am to 5.30pm * Parking Onsite * 28 days holiday * Pension * Learning & Development Support Computer & keyboard skills * Navigation of standard office PC Systems * Essential working knowledge of Microsoft Word and Excel * Working knowledge of industry systems. Use of Open GI(MISYS) would be beneficial * Accurate data entry and documentation of customer information inline with regulations and GDPR Skills & Attributes * Understanding of commercial insurance policies (property, liability, motor fleet, professional indemnity, etc.) * Knowledge of underwriting terms, policy wording, and coverage limits * Ability to process mid-term adjustments, renewals, and claims queries * Investigation skills to resolve policy issues and coverage gaps * Clear communication with clients, brokers, and insurers; thinking pro-actively about risk and protection for the client * Ability to explain complex policy details in simple terms * Professional email and phone etiquette * Strong listening skills to understand client needs * Keeping track of deadlines (renewals, endorsements, documentation) * Professional and trustworthy * Team Player but able to work independently