White and Sons is a multi-disciplinary property consultancy and surveying company with six offices in Surrey.

The Commercial Property Manager will be responsible for overseeing the day-to-day operations, maintenance and financial performance of a diverse commercial property portfolio. This role involves managing tenant relationships, ensuring property maintenance, and optimising financial performance while maintaining high standards of service and compliance. A full UK driver's license and access to own vehicle is essential for this role.

KEY RESPONSIBILITIES

Property Operations & Maintenance

• Ensure the upkeep, maintenance, and safety of all commercial properties through effective management of vendor and service provider contracts covering hard/soft services, Insurance, H&S and provision for future major works.
• Implement and oversee preventative maintenance programs
• Conduct periodic property inspections and provide detailed reportsfully documenting an audit trail for site visits, inspections, meetings (formally and informally).
• Oversee tenant improvements and modifications
• Coordinate maintenance repairs, ensuring satisfactory completion of works while liaising with contractors, utility companies, landlord clients, and tenants
  

Tenant Management & Relations

• Serve as the primary point of contact for tenants, addressing concerns and managing complaints with prompt resolution
• Conduct tenant screening and onboarding processes
• Manage tenant communications and maintain professional relationships
• Handle day-to-day tenant enquiries effectively

Financial Management & Reporting

• Monitor the collection of rent and other applicable payments and effectively resolve any conflicts arising with debtor.
• Construct appropriate service charge budgets to provide the key services for the tenants, covering hard/soft services, Insurance, H&S, Management Fee and provision for future major works.
• Monitor the collection of service charge to ensure appropriate works can be funded and implement any cost-saving opportunities.
• Provide detailed financial reports to property owners and stakeholders
• Process and apportion invoices accurately
  

Lease Administration & Compliance

• Undertake annual risk assessments, review subsequent H&S reports and ensure actions are dealt with, within appropriate timeframes.
• Ensure all lease information and records are maintained accurately in appropriate systems
• Monitor and enforce lease terms and conditions
• Coordinate Money Laundering Procedure compliance
• Keep up to date with property management laws, compliance requirements, and industry best practices
• Update internal processes and documentation templates when legislation changes
  

General Administration

• Maintain accurate and organised property records
• Answer phones and manage messages
• Process applicant registrations
• Keep all systems and records up to date
  

• Experience in commercial property management preferred
• Excellent communication and negotiation skills
• Strong organisational and time management abilities
• Proficient in Microsoft Office programs
• Ability to use initiative and provide proactive solutions
• Strong attention to detail
• Full UK driver's license and access to own vehicle (essential)
• Ability to work both independently and as part of a team

• A day off on your birthday
• Annual leave which increases with service (initially 25 days plus bank holidays)
• Employee Assistance Program - for your health and wellbeing needs
• Company socials
• Referral scheme
  
• Parking permit provided
  

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