Criterion Capital is seeking a highly commercial Senior Commercial Property Manager to take ownership of a complex portfolio, driving performance, controlling costs, and delivering strategic operational improvements. Working closely with Asset Management, the role plays a key part in maximising asset value, supporting leasing strategy, and leading portfolio performance.

Portfolio & Asset Management

• Take strategic ownership of complex, mixed-use assets with a focus on value enhancement.
• Work closely with Asset Management to drive NOI growth and asset positioning.
• Identify inefficiencies and opportunities for cost savings and income generation.
• Support leasing strategy including space utilisation and tenant mix.

Financial & Service Charge Management

• Lead complex service charge budgets with a proactive cost control approach.
• Oversee service charge reconciliations ensuring accuracy and transparency.
• Drive service charge strategy balancing cost efficiency and occupier experience.
• Work with accounts to refine forecasts and challenge financial assumptions.
• Scrutinise expenditure and supplier performance to ensure best value.

Facilities, Projects & Operational Delivery

• Provide senior oversight of FM delivery with a focus on performance and accountability.
• Lead procurement and tendering to achieve optimal commercial outcomes.
• Deliver value-add projects, refurbishments, and operational improvements.
• Resolve operational challenges in a proactive and hands-on manner.

Tenant & Stakeholder Engagement

• Build strong relationships with key occupiers.
• Manage complex tenant matters including retention and income protection.
• Support leasing teams on occupier strategy.

Compliance, Risk & Insurance

• Ensure compliance with statutory and health & safety requirements.
• Proactively manage operational and financial risk.
• Liaise with insurance brokers on coverage and claims.

Leadership & Internal Collaboration

• Lead by example within the property management team.
• Drive collaboration across asset management, finance, and FM teams.
• Develop reporting frameworks and trackers.
• Improve internal processes with a commercial mindset.

Key Requirements

• Extensive experience in commercial property management.
• Experience managing complex mixed-use assets.
• Advanced knowledge of service charge budgeting and reconciliations.
• Strong commercial acumen with a focus on value creation.
• Experience in procurement, contractor management, and FM oversight.
• Excellent stakeholder and communication skills.
• Proactive and comfortable in an entrepreneurial environment.