Complaints Administrator \n42.5 hours per week \n£30K per annum\nBased out of Whitechapel and Bromley \n\n£30,000 per annum \n\nBased out of Whitechapel 3 days per week & Bromley up to two days per week when required \n\nKey Responsibilities\n\nSupport the PPM Supervisor by raising PPM tasks & follow on works while updating work notes accordingly.\nHandle all paperwork from engineers which may need scanning or laminating for physical logs. This includes health and safety tick sheets or certificates.\nTransfer and maintain accurate information across relevant client and company systems.\nHandle complaints, ensuring all associated tasks are carried out (logging, drafting responses, updating systems, correspondence, liaising with team to book complaints work in, speak with residents/clients, escalation where needed).\nIssue and coordinate letter drops for planned works or shutdowns including missed appointment vouchers.\nProvide professional communication with clients, tenants, and engineers, ensuring clear updates and resolutions.\nProvide additional administrative support to the contract team as required.Key skills and experience required\n\nExperience in an administrative role\nStrong organizational skills with the ability to manage multiple tasks and deadlines\nProficiency in Microsoft (Excel, Word, Outlook)\nExcellent communication skills, both written and verbal\nHigh attention to detail and accuracy in all administrative processes\nProactive and solution focused with a positive attitude\nStrong problem-solving skills and ability to work under pressure\nExcellent time management and prioritization skills