Complaints and Feedback Manager

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Complaints and Feedback Manager Rochdale £44,821 RBH currently have an opportunity for an experiencedComplaints and Feedback Manager to join their Customer Experience team. We are looking for someone who is tenacious and likes to find resolutions for our customers to help us listen, learn and act on feedback. You will be accountable for resolving complaints and promoting service excellence and your leadership will guide the team to maintain high standards and address complaints effectively. This is a critical role within RBH and you will be accountable for the operational governance of complaint handling, mitigation of reputational risk, compliance against regulatory and statutory requirements that include the Housing Ombudsmans Complaints Handling Code and performance against the relevant Tenant Satisfaction measures. You will own the relationship with The Housing Ombudsman Service at an operational level, ensuring that we provide quality information and respond within timescales, and apply any learning / carry out any required activities. You will be working across the business to support colleagues to create a culture that drives accountability and collective responsibility and provide assurance that we are learning fro...
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Location:
Rochdale
Salary:
£40,000
Job Type:
FullTime
Category:
Customer Service & Support

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