Job role: Complaints Handler Job type: Remote \n\nStart date: ASAP\n\nEnd date: 6 -8 weeks\n\nWorking days: Monday to friday \n\nWorking hours: 9am to 5pm\n\nPay rate: £20.36 an hour\n\nWhat You'll Be Doing:\n\nListening Actively: Engage with residents, stakeholders and councillors to understand their concerns and gather all relevant information.\nResolving Issues: Investigate complaints thoroughly and work collaboratively with various departments to find effective solutions.\nCommunicating Clearly: Keep residents informed throughout the process, ensuring they feel valued and heard.\nDocumenting Everything: Maintain accurate records of complaints, resolutions, and follow-up actions.\nImproving Services: Provide feedback to management on recurring issues and suggest improvements to enhance customer satisfaction.\nAmazing grammar skills and experience in writing letters/ great communication.What We're Looking For:\n\nPeople Skills: You should be friendly, approachable, and able to build rapport with residents and team members.\nProblem-Solving Mindset: A knack for thinking on your feet and finding solutions to complex issues.\nAttention to Detail: Accuracy in documenting complaints and resolutions is crucial.\nResilience: The ability to remain calm and collected, even when faced with challenging conversations.\nTeam Player: Collaborate effectively with colleagues to ensure the best outcomes for our residents. \n\nSend Us Your CV\n\nOffice Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nOffice Angels is an employment agency and business.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website