Complaints Handler

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Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, permanent £32,000 - £34,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance service.
Duties and Responsibilities
Respond to customer care issues and expressions of dissatisfaction.
Create action plans to ensure complaints are resolved effectively.
Proactively respond to concerns at the earliest stage to prevent escalation where possible.
Investigate and register all complaints, reporting in accordance with company and client procedures.
Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently within agreed targets, keeping residents and clients informed...
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Location:
Kingston Upon Thames
Salary:
£30,000
Job Type:
FullTime
Category:
Customer Service & Support

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