Complaints Investigator

6 Days Old

Complaints Investigator
Rate; Up to £300 per day (inside IR35/via umbrella)
Location; Hybrid (2x per week onsite), Newcastle city Centre
Duration; 6 month contract
Sanderson are currently supporting a financial services remediation programme and are looking for experienced Remediation/Redress Case Handlers (Complaints Investigators) to manage customer cases from allocation through to final outcome.
The role involves
End-to-end case investigation.
Reviewing customer records and transactional data.
Assessing eligibility and customer detriment, and applying structured remediation and complaints-handling methodology.
You will make evidence-based decisions, clearly document rationale, and ensure outcomes are robust, auditable and defensible.
Drafting clear, compliant written responses, explaining complex decisions in plain English, applying redress calculation principles where required.
Working in line with defined quality, governance, and assurance frameworks.
Experience Required;
Financial services remediation, redress or complaints investigation.
If this is of interest, please apply online with an updated CV attached.
Reasonable Adjustments:
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Location:
Newcastle Upon Tyne
Salary:
£200 - £300
Job Type:
FullTime
Category:
Customer Service & Support

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