Complaints & Compliance Specialist (Claims-Focused)

Manchester City Centre | £30,000 – £34,000 DOE

Our client is a fast-growing Claims Management Company (CMC) specialising in mis-sold car finance claims

With demand continuing to rise, they’re expanding their operations team and are now hiring an experienced Complaints & Compliance Specialist to play a key role in managing complex cases, ensuring regulatory compliance, and supporting high-quality customer outcomes.

This is a pivotal position within the business, ideal for someone who thrives in a fast-paced environment, has strong complaints handling experience, and takes pride in doing things the right way

The Role

You’ll be responsible for overseeing complex claims and complaints, ensuring cases are handled fairly, efficiently, and in line with FCA and DISP requirements.

Acting as a key escalation point, you’ll work closely with internal teams and leadership to maintain high standards, improve processes, and support the business as it scales.

Key Responsibilities:

Claims & Complaints Handling

• Managing complex client queries and escalated complaints

• Ensuring all complaints are handled fairly, professionally, and in line with DISP

• Liaising with lenders and third parties to progress claims effectively

• Monitoring turnaround times and maintaining strong service levels

• Handling inbound queries with confidence and professionalism

Compliance & FCA Standards

• Ensuring all processes align with FCA expectations and internal controls

• Maintaining high standards of data accuracy, confidentiality, and audit readiness

• Identifying risks, trends, and potential compliance issues early

• Supporting regulatory reporting and documentation where required

⚙️ Process Improvement & Operations

• Identifying inefficiencies and suggesting improvements to workflows

• Supporting management with insights on case trends and performance

• Contributing to the continuous improvement of the claims function

What We’re Looking For

• Strong experience in claims management and complaints handling

• Solid understanding of FCA regulation and the DISP framework

• Highly organised, detail-focused, and process-driven

• Confident communicator with clients, lenders, and stakeholders

• Comfortable working in a fast-paced, regulated environment

Why Join?

• Fast-growing, reputable CMC brand

• A key role with real influence across compliance and operations

• Supportive, ambitious team culture

• Manchester city-centre office ️

• Monday–Friday role (no late nights, no weekends)

• Opportunity to shape processes within a scaling business

If you’re an experienced complaints or compliance professional looking to step into a role with real impact, we’d love to hear from you.

Drop me a message / apply now