A Leeds Resourcing and Consultancy firm are recruiting is recruiting for a permanent Team Manager to join their new Complaints Operation and become part of the wider as Complaints Team Manager.

Staring mid-April, this hybrid leadership role will be based from our new Leeds city centre offices, and offers excellent training and development opportunities within a growing, supportive business.

As a Complaints Team Manager you will:

Work with a global, market-leading client within the Motor Finance sector Lead and motivate your team of Complaint Handlers to investigate and resolve customer complaints relating to Vehicle Quality and service related problems Act as a brand ambassador for Square 4 and our end client, delivering a high standard of service at all times Produce Management Information reporting to analyse your team’s performance

About You - Complaints Team Manager:

We’re keen to speak with candidates who have proven experience managing a Complaints Team within a Motor Finance or similar Financial Service environment and who demonstrate a genuine passion for delivering excellent client outcomes.

You will be able to demonstrate:

Previous complaint team management experience A passion for coaching and developing your team A strong understanding of the industry and FCA regulations Management Information reporting and utilising data for performance management Ability to support and drive change ...