We want you to be:

Energetic, emotionally intelligent, confident, self-driven, flexible, and innovative individual. You will be assisting the Complex Claims Handlers

Your responsibilities will include but will not be limited to; collating and verifying data of Complex Claims for referral to Underwriters, recording keeping, managing customer queries via phone, email, or portal.

We’ll need you to be able to:

Collect information from customers and Complex Claims Team to ensure swift resolution of queries Respond to customer queries via phone, our customer portal or email in an efficient and professional manner Support Complex Claims Handlers in managing their claim portfolio by completing tasks Assess requirements for alternative accommodation for customers and arrange necessary settlement In liaison with the Complex Claims Handlers gather, collate, and submit Complex Claims Reports for referral to Underwriters. Including verifying the accuracy of financial data. Analyse reports and flag concerns Process invoices and payments to a high standard in line with company service level agreements Collaborate with other teams and departments on a regular basis to ensure high standard of service is provided.

We’re Looking for:

Experience / knowledge

Experience in a similar role Understanding of insurance/indemnity policies desirable

In return, we can offer you:

Basic Salary £24,000 as well as market leading benefits.

25 days Annual leave plus statutory holidays.

Just some of the great benefits we offer:

On-site gym Free on-site parking Free on-site breakfast bar Complimentary on-site snacks and soft drinks Discretionary performance related bonus An extra day’s holiday for your birthday

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

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