Role purpose:
The Compliance Officer plays a crucial role in ensuring the organisation operates in full accordance with all relevant UK laws, regulations, and sector best practices.

The role protects the charity's reputation and public trust by implementing, maintaining, and improving compliance systems covering statutory obligations, safeguarding, GDPR and data protection, complaints handling, and website & social media content compliance. Working closely with senior managers, the postholder fosters a culture of accountability, transparency, and ethical conduct - enabling us to deliver its mission with integrity and legal compliance. The post holder is responsible for managing the compliance and complaints mailboxes and is the main point of contact for all compliance queries.

Main Duties and Responsibilities:

Compliance/GDPR Administration

*Facilitate the timely signing of funding contracts and other legal agreements/documents using electronic signature software, proactively ensuring that documents are received by the appropriate parties and signed copies are saved to file
*Assist in the identification and procurement of software that meets GDPR requirements
*Draft, review and manage Data Sharing Agreements with third parties and partners to ensure that all data transfers comply with UK GDPR and organisational policies
*Lead on and drive completion of Data Protection Impact Assessments to identify and mitigate privacy risks related to new or changed data processing activities or new services
*Maintain oversight of GDPR compliance documentation and records to demonstrate accountability
*Support ongoing monitoring and updating of GDPR policies/procedures, ensuring they reflect current regulations and best practice
*Manage and coordinate operational components of security incident management, including response and reporting
*Ensure the organisation complies with data breach and subject access request procedures, liaising with all relevant parties including clients
*Manage and maintain the Information Asset Register, working with our services to identify information assets, evaluate risks, determine appropriate security measures and audit information provided

Complaints Handling:

*Review and maintain a robust complaint handling process in line with regulatory requirements and best practices
*Oversee the timely and effective resolution of complaints, proactively liaising with internal teams and clients to investigate complaints, ensuring deadlines for responses are met
*Provide regular reports on complaints metrics and provide insights to management
*Identify and recommend improvements based on complaints analysis to improve processes, as appropriate

Policy & Procedure Management
*Draft, review, and update policies and procedures, as required
*Monitor changes in regulation, ensuring internal policies align with UK data protection law
*Assist with provision of due diligence information to funders and other stakeholders, as required
*Liaise with service delivery partners to obtain due diligence information, as appropriate

Website & Social Media Content Management:

*Oversee and manage content on our websites to ensure compliance with legal, ethical and brand guidelines
*Oversee the development of social media policies that align with compliance requirements
*Superuser responsibility for social media channels
*Monitor social media channels for compliance with internal guidelines and external regulations and collaborate with service teams to ensure that promotional content adheres to compliance standards
*Conduct regular audits of website and social media content for compliance risks

What you will need
*You will have specialist experience in a compliance role with GDPR expertise.
*Good understanding of regulatory requirements and data privacy
*Proven knowledge of MS 365 applications
*Experience of compliant handling
*Excellent analytical and problem-solving
*Outstanding written and verbal skills
*Experience of conducting internal audits is ideal but not essential

What you will get in return
Hybrid role - 37.5 hours a week
Up to £31k

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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