Role Title: Compliance Manager – Training, Policy and Governance

Reports to: Global Head of Regulatory Compliance

Location: London or Ireland / Hybrid

Job Type: Permanent

Who is EML

EML is a fast-moving, global fintech on a mission to make payments awesome — instant, secure, and seamless. We connect our customers to their customers, wherever Money is in Motion.

We’re not your traditional payments provider. As an issuer and processor, we deliver smart, flexible alternatives to banking — from reloadable to non-reloadable cards — all tailored to fit. We move fast, think big, and partner closely with our clients to make it happen.

Innovation is in our DNA. We’re built on collaboration, driven by curiosity, and focused on doing things better every day.

At EML, you won’t be asked to fit in — we’ll help you stand out.

The Team

The Risk & Compliance team at EML believes in rolling up their sleeves and getting things done. At EML, we don't subscribe to ivory tower compliance – the organisation seeks a hands-on leader who will engage across the organisation and understand the practical impacts and outcomes of their work.

The Risk & Compliance team at EML is divided into two overarching teams:

Country Risk & Compliance – hold broad responsibilities within their countries/regions and where applicable hold designated titles (such as SMF or PCF designations). They are supported in the execution of their functions and activities by a global team of specialists but maintain ultimate decision-making authority and control via oversight of all parts of programmes and activities that impact on their country/region. Global Risk & Compliance – narrowly focussed specific functions or areas, providing deep subject matter expertise, framework design and execution support and standardisation across the group in the areas of Regulatory Compliance, Risk Management and Strategy, Testing and Assurance, Regulatory Engagement and Reporting, and Privacy and Consumer Protection.

The Compliance Manager – Training, Policy and Governance is a global specialist role, operating and coordinating across multiple jurisdictions and entities to ensure a consistent and high-quality approach to compliance governance, frameworks, and team capability development.

The Role

We are looking for a driven and detail-oriented individual to lead the development, implementation, and ongoing enhancement of our compliance training, policy, and governance frameworks. Based in Ireland or London, this is a strategic role that supports the effectiveness and maturity of EML’s compliance programmes globally.

You will help build and maintain core elements of our global compliance operating model, including policy management, governance routines, reporting standards, and training

frameworks that ensure regulatory requirements and company values are embedded across all regions and functions.

What You’ll Do

Policy and Framework Development

• Maintain a centralised library of global compliance policies, standards, and procedures.

• Lead policy lifecycle management, including drafting, consultation, approval, publishing, and periodic review.

• Coordinate alignment between global and local policies to ensure regulatory obligations and business needs are addressed; drive policy harmonisation across regions while respecting local regulatory requirements and cultural .

• Develop guidance materials, templates, and toolkits to support the implementation of compliance frameworks.

•Maintain a compliance policy and framework roadmap, tracking updates and emerging needs across jurisdictions.

• Maintain centralised compliance documentation and knowledge management systems.

• Support compliance quality assurance, document control, and internal audit readiness.

• Oversee document retention and version control across global compliance artefacts.

Compliance Training and Capability Building

• Design and deliver global compliance training programmes to ensure understanding of regulatory responsibilities and ethical conduct; drive training harmonisation across regions while respecting local regulatory requirements and cultural

• Develop standardized training curricula and materials for consistent delivery across all regions and time zones.

• Develop onboarding modules for new joiners, tailored training for specific roles, and annual compliance refresher programmes.

• Coordinate regulatory and thematic training requirements for all jurisdictions (e.g., AML, Privacy, Consumer Protection).

• Track and report on training completion, effectiveness, and ongoing needs.

• Lead implementation and maintenance of training technologies including learning management systems and digital platforms.

• Lead training needs analysis and capability assessment activities to identify training gaps and requirements.

Regulatory Change and Compliance Operating Model

• Coordinate compliance input to risk and audit committees, business governance forums, and board-level updates.

• Develop standardised governance reporting packs, dashboards, and oversight metrics for internal and external stakeholders.

• Coordinate updates to policies and procedures in response to regulatory change.

• Coordinate regular policy review cycles and update processes based on regulatory changes and business developments.

• Develop compliance culture and awareness programs to foster strong compliance mindset across the organisation.

• Lead compliance communication campaigns and awareness initiatives.

Stakeholder Engagement

• Collaborate with Legal, Risk, People, Operations, and Technology teams to support policy development, training delivery, and governance activities.

• Partner with compliance colleagues globally to ensure consistent execution and alignment with local regulatory expectations.

• Support internal communications and awareness campaigns on key compliance topics.

• Engage with business units, regional teams, and functional areas to understand training and policy needs.

• Coordinate with Legal, Risk Management, and other control functions on policy and training alignment.

• Support executive and board communication on training and policy governance matters.

What You’ll Bring

• Compliance Experience: Significant experience in a previous compliance training, policy management, or governance role. Proven track record of developing and coordinating large-scale training programs across multiple jurisdictions. Ability to translate complex regulatory requirements into practical training and policy solutions.

• Environment: Demonstrable experience in global, matrixed environments, including coordinating across time zones, cultures, and reporting lines; preferably in a payments or fintech environment.

• Knowledge: Strong understanding of compliance frameworks, training development, and governance practices. Understanding of adult learning principles and training effectiveness methodologies. Professional certifications such as from the International Compliance Association (ICA), or other relevant credentials .

• Technical: Organisational and documentation skills, with experience maintaining policy and procedural libraries. Exceptional writing skills are a must! Experience with learning management systems and training platforms. Advanced experience with governance and workflow management tools and automation of routine workflows. Project management skills with experience leading cross-functional initiatives . Proficiency in training content development tools and authoring systems.

• Team: Excellent verbal and written communication, with the ability to simplify complex compliance topics for broad audiences. Capable of working with senior leaders across business and risk domains.

What’s in it for You

Recharge and Give Back: 25 days annual leave, 2 volunteering days, your birthday off – plus 5 extra ‘Take5’ days when you’ve used your core leave! Global Opportunities: Collaborate across Australia, the UK, North America, and Europe – with secondment opportunities available. Work Your Way: Hybrid working that fits your lifestyle and empowers smarter working. Family First: Enhanced family leave options with 12-weeks full pay for Primary Caregivers, and 4-weeks full pay for Secondary Caregivers. Invest in You: We cover your professional memberships and offer a competitive pension scheme*. Wellbeing Matters: Private medical insurance, long-term illness cover, and life assurance. Perks & Rewards: Short-term bonus scheme*, Cycle2Work, 24/7 Employee Assistance Programme, and exclusive discounts via Spectrum.Life’s BenefitsHub.

*Some benefits are subject to eligibility criteria.

Company Culture and Values

At EML, we move fast, think big, and build smart. We’re a fintech that thrives on fresh ideas, bold thinking, and getting things done — together.

We’re powered by four values that keep us focused, fast, and fearless:

One Team – We back each other, move as one, and win together. Openness – We share ideas, speak up, and stay curious. Awesomeness – We bring the spark — bold thinking, great energy, and pride in what we do. Simplicity – We cut through the noise and focus on what matters.