Compliance Programme Manager

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JobPurposeComplianceProgrammeManager
ComplianceProgrammeManagerTheComplianceProgrammeManagerisaccountablefortheend-to-enddelivery,governance,and
ComplianceProgrammeManagerrecoveryofSwindonBoroughCouncilsElectricalInstallationConditionReport(EICR)testing
ComplianceProgrammeManagerprogrammeandassociatedremedialworksacrossthehousingportfolioonacontract/fixedtermbasis.
ComplianceProgrammeManagerwillleadfullprogrammeandprojectplanningandworkdistribution,leadingoncontractor
ComplianceProgrammeManagerperformancemanagementandoversight,stakeholderengagement,tenantcommunications,data
andrecordsmanagement,andcontinuousperformancemonitoringtoensuretimelyfive-yearly
inspections,promptremedialaction,clearcommunicationwithtenants,androbustcompliance
evidence.
Thisroleprovidesprofessionalassurancetoseniorleadersandembedsasafety-firstculture,
risk-basedscheduling,andevidence-baseddecision-makingunderproactiveconsumerregulation.
KeyAccountabilities
Owntheprogrammeplan,milestones,anddeliveryschedulefortesting,remedials,
access/recovery,anddata/reportingworkstreams.
Deliverfullcoordinationofactivityacrossteams,contractors,andstakeholderstoensure
inspectionsandremedialsarecompletedtotime,cost,andquality.
Establishrisk-basedprioritisationalongsideclientteams(e.g.,high-riskblocks,overdue
cycles,customervulnerabilities)andrecoveryplansforhard-to-accessproperties.
Chairmultipleweeklyprogressmeetingswithworkstream/supplierleads;andmonthly
programmeboards,updatingprogress,risks,issues,anddecisions.
Overseeprocurementplanning,tenderingandcontractawardinlinewithCouncilpoliciesandvalue-for-moneyprinciples.ManagemultipletermcontractorsthroughKPIs,SLAs,performancereviews,improvementplans,andescalationroutes.
Ensurecontractorsdeliveraccessstrategies,remedialworkflows,tenantmessaging,anddatareturnsontimeandtospecification.Overseefinancialmanagement:forecast,trackspend,managevariations,andcontrolcommitmentsagainstbudget.
Maintainarobustgovernanceframework:controls,audittrails,documentationstandards,anddecisionlogs.Provideprofessionalassurancetoseniorleaders,audit,andscrutinyclearlineofsightfromscheduletoevidence.
Ensurecompleteandaccuraterecords:inspectionoutcomes,remedialcompletions,accessattempts,tenantcommunications,propertiesexemptordeferredwithrationale.
Leadstakeholdercommunications(Members,seniorleaders,tenancyservices,corporaterepairs,customercontact,datateams).
Ensureappropriateinstructionstocontractorandstakeholderregardingtenant-focusedcommunications:notices,appointmentsetting,reminders,andaccess/recoverymessaging,ensuringclarity,respect,andinclusion.
Embedasafetyculture:makeiteasyforresidentstounderstandtheprocessandreportissues;incorporatecustomerfeedbackintoserviceimprovements.
KeyPerformanceIndicators(KPIs)
Cyclecompliance:%ofhomeswithin-dateEICRwithinfive-yearcycle.Remedialtimeliness:%ofremedialactionscompletedwithinagreedSLA.Access&recovery:%first-timeaccess;%resolvedwithinrecoverypathway;averagedaystoresolveno-accesscases.Contractorperformance:On-timedelivery,quality,datacompleteness,andcustomermeasures.Budgetcontrol:Forecastaccuracy,variancetobudget,andcostperinspection/remedial.Dataquality&auditreadiness:Zerocriticaldataerrors;positiveauditoutcomes.
Decision-Making
Leadscross-functionaldelivery,setsprogrammepriorities,andapprovesoperationalrecoveryactionswithindelegatedauthority.Recommendscontractvariationsandinvestmentdecisionswithclearoutcomesandvalue-for-moneyrationale.Actsasthesinglepointofaccountabilityforprogrammeperformanceandcompliance
Knowledge&Experience
Candidatesmusthavesubstantialknowledgeandexperienceinthefollowingareasofbusinessandwillberequiredtoprovideevidenceofthis:
Provenprogrammemanagementinhousing/complianceorasset-relatedprogrammes.Strongcontractmanagementandsupplierperformanceoversight,includingKPIs/SLAsandimprovementplans.
Excellentstakeholdermanagementandtenant-centriccommunicationskills.Confidentgovernance,assurance,andreportingcapabilityabletobriefseniorleadersandMembers.DataandITSystemliteracy.Interpretdashboards,maintainrecords,spottrends,anddrivedecisionsfromevidence.
Leadership:collaborative,accountable,andsafety-focused;fosterscontinuousimprovementTraining/experienceinpublicsectorprocurementandNEC/JCTcontractmanagement.Electricalcomplianceknowledge(policy-level)withinsocialhousinge.g.,understandingof:EICRfive-yearcyclesandprogrammesequencing,
landlorddutiesandcomplianceevidenceexpectations,remedialpathwaysandaccess/recoveryapproaches,howstandardsandguidanceinformgovernance(nothands-ontechnicalwork).
QualificationsRecognisedproject/programmemanagementqualificationiddesirable,suchas:PRINCE2PractitionerorAPMPMQ(ProjectManagementQualification)ElectricalQualificationisadvantageous

TPBN1_UKTJ
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Location:
Swindon
Salary:
£46 per hour
Job Type:
FullTime
Category:
Finance

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