We currently have an ongoing temporary opportunity for a reliable and proactive Day Concierge to work Monday to Friday from 10 am to 6 pm basis in a high end residential development in the beautiful Teddington area. You will have responsibility for delivering the highest levels of customer experience and service to all residents, guests, contractors, the client. This Concierge position is working Monday to Friday, 10 am to 6 pm This is an ongoing temporary position with the potential of a permanent role Location: TW11 - YOU MUST LIVE LOCALLY You'll be a real people person and go that little bit further to get to know the residents building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful. You'll be the first and primary point of contact for residents when it comes to any support they need at the place they call home. Ideally, you'll have all or most of the experience we're asking for: Previous experience within the hospitality industry, preferably within a similar role Significant experience providing exemplary levels of customer service Experience in managing contractors and building works within a busy development Awareness of general fire, health & safety and security Proven ability to and handle confidential information with professionalism and discretion Responsibilities Meet and greet the residents and answer enquiries by telephone or from callers to the desk. Assist the residents, guests and visitors when required. Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities. Being courteous and helpful to residents, guests, suppliers, tradesmen and the general public. Communicate with leaseholders and managing agents in an attentive and personable manner. Manage and delegate to the on-site team. Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager. Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Responsibility for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk.

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