Contact Centre Advisor - Financial Services
3 Days Old
Location: London
Contract: 5 months
Rate: £200 per day (Umbrella)
Hours: 5pm-9pm
Environment: Office-based
We're supporting a financial services project that handles inbound calls from customers needing updates on their pensions, savings, and compensation claims. You'll be part of a small team (around 12 people), managing back‑to‑back calls and providing calm, clear updates - particularly to customers who may be elderly or vulnerable.
What you'll be doing
Handling incoming calls and giving accurate updates on pension/financial product queries
Speaking with vulnerable customers with patience, empathy, and professionalism
Working within a regulated financial services environment
Logging information clearly and following set processes
Supporting a high‑volume contact centre team and maintaining strong service standards
What you'll bring
Background in financial services, banking, pensions, SIPs, savings or compensation work
Confident telephone manner and ability to handle sensitive conversations
Strong attention to detail and comfort working in a structured, process-led environment
Ability to work office-based within the set hours (5pm-9pm)
Pontoon Solutions Diversity & Inclusion Disclaimer
Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive
- Location:
- London
- Salary:
- £180 - £200 /hour
- Job Type:
- FullTime
- Category:
- Accounting/Financial/Insurance