Job Title: Contact Centre Advisor Hours:  Monday to Friday, between the times of 08:00-18:00-40 hours per week Salary: £26,000 Basic + Bonus (OTE £30,000) Ref: 28722

Contact Centre Advisor Benefits: Training. Company pension. Employee discount. Long Service Award. Free onsite Parking. 30 Days Holiday (Including Bank Holidays). Contact Centre Advisor Responsibilities: Working on behalf of the dealerships as an extension of the Service Department, to help create a positive and professional impression for new and returning customers who are interested in booking their vehicles in. You will be tasked with making appointments for customers to come to site and following up on vehicles purchases to ensure a full and complete customer experience. Predominantly focusing on handling Inbound calls but also extending to making outbound calls, processing internet enquiries and replying to customer emails. Providing efficient, informative, and detailed support to incoming customers. Updating and maintaining internal systems and processes to ensure accurate records are kept. Earning of commission through hitting target driven KPIs and mild upselling. Contact Centre Advisor Requirements: Having experience within a similar role is needed so someone from a Call Centre or Contact Centre position will be ideal. As the role is working within the Motor Trade; a good knowledge of the trade will be preferab...