Contact Centre Team Leader

New Today

If you’re a natural leader who enjoys developing people and driving team success, this is a great opportunity to step into a role where you can make a real impact. You’ll lead a team in a fast-paced, customer-focused environment, helping to shape performance, build confidence, and deliver outstanding service every day.
This role offers the chance to combine hands-on leadership with coaching and strategy—perfect for someone who enjoys rolling up their sleeves while also influencing team performance at a higher level.

Monday - Friday 9am – 5.30pm
Saturday 9am - 1pm (Saturday’s you will be required to work 1 Saturday in 4)
Onsite - Northampton

What You’ll Be Doing
Leading, motivating, and developing a team across customer service and sales activities
Creating a positive, high-performance culture where people feel supported and empowered
Coaching team members through regular feedback, 1:1s, and on-the-job guidance
Monitoring performance and using data to identify trends and opportunities for improvement
Managing day-to-day operations, including workload planning and team organisation
Stepping in to support the team during busy periods or complex customer interactionsWhat We’re Looking For You don’t need industry-specific experience to succeed here—what matters most is your ability to lead, inspire, and bring out the best in others.
We’re looking for someone who is:

An experienced team leader in a customer service or sales environment
A confident communicator who can engage and motivate different personalities
Organised and adaptable, with the ability to juggle priorities
Passionate about coaching and developing people
Comfortable working with performance data and targets
Empathetic and patient, especially when supporting customers with different needsWhat You’ll Get in Return
Competitive salary: £32,000 – £38,000 (depending on experience)
Quarterly bonus scheme (approx. 10% OTE)
25 days holiday + bank holidays, increasing with service
An extra day off to celebrate your birthday
Full training and ongoing development opportunities
A supportive team environment where your contribution is recognised
Apply
Location:
Northampton
Salary:
£32,000 - £38,000 /annum
Job Type:
FullTime
Category:
Customer Services

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