What you will do Join our Customer Service leadership team in a fast-paced, target-driven environment where you'll lead a high-performing team to deliver exceptional service and meet key KPIs. With a background in dispatch, logistics, or inside sales, you'll drive operational excellence, improve customer experience, and support cross-functional collaboration. We're looking for a commercially minded Team Leader whos confident using CRM tools, detail-oriented, and experienced in hitting revenue targets. You'll also play a key role in developing sales and service skills within your team and fostering a culture of continuous improvement. What we offer Competitive Salary: Reflecting your skills and experience. Generous & Flexible Leave Entitlement: 25 days of annual leave plus Bank Holidays. Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days. Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme. Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products. Career Development: Extensive opportunities for growth and advancement. How you will do it Lead, engage, and mo...