Contact Centre Team Leader
New Today
Nova Talent is partnering with a young and innovative company that is experiencing continual growth. Together, we are sourcing a Contact Centre Leader to ensure the team is well-organised and effectively led to complete daily tasks efficiently in relation to Importing/Exporting goods.
In this role, you will lead your team to exceed customer expectations while closely monitoring overall team performance.
Key duties will include (but are not limited to):
* Ensure the shift is adequately staffed.
* Develop and assign tasks to staff members, oversee completion of tasks.
* Create development opportunities for experienced staff members.
* Monitor team and capture performance data to develop staff members.
* To ensure changes to documents are communicated effectively to the team to ensure updates are applied and relevant documents are signed and consolidated.
* People Management: end to end lifecycle of your people.
* Preparation and completion of customs entries for import and export.
* Accurate data entry.
* Respond to customs queries, including commodity codes, duty rates, licences and documentation.
* Calculation of duty and VAT.
* Maintain compliance with current and evolving legislation and customs procedures.
* The ability to work in a multi-software work environment.
* Maintain compliance with current and evolving legislation, laws and customs procedures.
* Experience with ...
- Location:
- Worksop
- Salary:
- £28,500 /annum pension scheme
- Category:
- Customer Service & Support