Content / Conversational Designer

Duration: 6 Months (Possibility for extension) Location: London(2 days per week on site) Rate: A highly competitive Umbrella day rate is available for suitable candidates

Role Profile

In this role, you'll combine research and insights with people-focused language to refine and develop conversations with our customers. You'll collaborate closely with product teams, provide expertise in design, and ensure consistency in our customer interactions across various touchpoints.

Key Responsibilities:

Create engaging, readable, and accessible content for exceptional digital experiences. Develop empathy for our customers' needs, aspirations, and challenges. Act as the content expert in an agile environment. Strategically think about evolving conversations and identify opportunities for integration. Share expertise to shape the overall design approach. Maintain consistency in customer conversations across topics and touchpoints. Demonstrate the impact of effective writing on customer satisfaction.Skills and Experience:

Previous experience as a UX writer, conversation designer, or content designer. Familiarity with complex landscapes, preferably within financial services. Collaborative mindset and ability to thrive in a busy, multi-disciplinary team. Flexibility to write in various tones of voice while staying on brand. Strong ability to write concise, clear, and consistent copy for dif...