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Job Description

On-site | Up to £65,000 per annum\n ️ Hard FM | TFM Environment | Leadership Role\n\nWe’re looking for a technically strong, people‑focused Contract Manager to lead our Hard FM delivery and wider site-based team on a high‑profile single‑customer contract in Oxford. You’ll ensure full compliance, exceptional service standards and a first‑class customer experience across a multi‑service TFM environment (including cleaning and security).\n\nActing as Deputy to the Contract Director, you’ll manage onsite engineers and subcontractors, drive operational excellence, and maintain a fully compliant, safe and operational estate.\n\n⭐ What You’ll Be Doing\n\nCustomer & Contract Management\n\n * Deliver Hard FM services across PPM, reactive, remedial and small works to SLA/KPI levels.\n\n * Build strong customer relationships through proactive communication and regular site walkarounds.\n\n * Support long‑ and short‑term service strategies and drive innovation.\n\nWorkplace & Technical Leadership\n\n * Provide strong technical guidance and engage specialist support when required.\n\n * Work with engineers to diagnose issues and implement action plans.\n\n * Lead improvements that enhance customer experience and operational quality.\n\nCustomer Experience\n\n * Promote a culture of service excellence and continuous improvement.\n\n * Gather and act on customer feedback to enhance service delivery.\n\n * Identify opportunities for contract development and growth.\n\nPeople Management\n\n * Lead, motivate and develop a multi‑discipline on‑site team.\n\n * Oversee recruitment, performance, competencies and training to support self‑delivery.\n\nResource & Operational Management\n\n * Maximise productivity and ensure compliance with SFG20 standards.\n\n * Drive value for money and support environmental improvements.\n\nH&S & Compliance\n\n * Embed Atlas Health & Safety policy into daily operations.\n\n * Maintain statutory compliance and accurate PPM documentation.\n\n * Escalate risks, investigate incidents and uphold governance standards.\n\nSupplier & Financial Management\n\n * Manage Hard FM supplier performance focusing on safety, quality and value.\n\n * Own the P&L, overseeing budgets, forecasting and financial risk.\n\n * Produce monthly, quarterly and annual reporting for internal and customer stakeholders.\n\nBusiness Support\n\n * Support bids, site visits and collaboration with internal support functions.\n\n * Undertake additional reasonable duties aligned with the role.\n\n Qualifications, Certifications & Training\n\n * M&E trade qualifications and relevant technical background.\n\n * NEBOSH General, IOSH Managing Safely or equivalent H&S certification.\n\n Knowledge, Skills & Experience\n\n * 3+ years’ leadership in Hard FM/multi‑service environments.\n\n * Strong customer, operational and people management experience (teams 20+).\n\n * Proven financial management with full P&L responsibility.\n\n * Skilled in reporting, data interpretation and decision‑making.\n\n * Experience with CAFM systems (e.g., Planon).\n\n * Solid understanding of statutory regulations, PTW and SFG20.\n\n * Proficient in MS Office with strong presentation skills.\n\nAt Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day.\n\nWe’re not just another FM provider — we’re a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile.\n\nAs part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success.

Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together

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