Are you an experienced Contract Manager with a passion for client relationships and operational excellence in a fast-paced fulfilment environment?Join Whistl a leading logistics and fulfilment business and take the reins in managing multiple high-value contracts. Based at our Northampton fulfilment centre, youll be the face of the business for some of our key clients, ensuring service delivery, performance, and commercial targets are not just met but exceeded.This is an exciting opportunity to work at the centre of one of the UKs most innovative logistics operations, delivering value for clients and driving growth for the business.About the RoleKey Responsibilities:Act as the primary point of contact for key clientsCoordinate across internal teams (Operations, Finance, IT, and Carrier Management) to meet client needsEnsure services are delivered in line with contractual commitments, SLAs, and KPIsManage invoicing, revenue assurance, and support credit control activitiesAnalyse service and financial performance; propose and implement improvement plansConduct regular client review meetings and manage all escalationsSupport and guide support teams to ensure consistent, high-quality client deliveryCollaborate on project work, pricing changes, feasibility studies, and process improvementWork closely with other departments to meet wider business objectivesAdditional Info:Monday to Friday 37.5 hours per week - Some flexibility in hours may be required due to the 24/7 nature of our operationOccasional travel to other depots is expectedIf you thrive in a high-energy fulfilment environment and want to make a real impact, apply now and be part of a business thats transforming UK logistics.BenefitsAnnual leave enhanced with long service.Company Pension Long service rewards: both financial and leave-based.Health cash plan.Life assurance scheme.Critical Illness coverAccess to our prestige benefits and rewards portal.Career development opportunities.Access to a well-established Employee Assistance Programme provider.And other excellent benefits you'd expect from a market leader.RequirementsWhat Were Looking For:Minimum 5 years' experience in a client-facing role such as Contract Manager, Account Manager, or Client Relationship ManagerBackground in ecommerce, fulfilment, 3PL, warehousing, or distributionProven success managing contracts worth £1m+ annuallyStrong communicator with excellent interpersonal and presentation skillsCommercially savvy, analytical, and detail-focusedSkilled in Excel, PowerPoint, Word, and CRM systemsAdaptable and solutions-driven, with the ability to think creatively under pressureExperience supporting and mentoring team membersJBRP1_UKTJ