Company ProfileTotal IT is an award-winning technology services and systems integration business founded in 2006, with offices in Bedford, London, and Dubai. Weoperateat the intersection of IT, cyber security, networks, and smart building technology, supporting some of the largest and most complex commercial buildings in the United Kingdom, alongside a growing portfolio of international clients.Our clients trust us to manage business-critical environments where accuracy, reliability, and professionalism matter. As we continue to scale across the UK and internationally, strong operational foundations particularly around contracts, renewals, and commercial governance are essential to our success.This role sits at the heart of that foundation.DescriptionAs a Contract Administrator within our Customer Services department, you will play a key role in protecting revenue, ensuring contractual accuracy, and enabling smooth client renewals across a diverse and growing client portfolio.You will own the end-to-end lifecycle of 200300 active client contracts, working closely with Customer Services, Customer Success, Sales, Finance, and Service Delivery teams. This is a fast-paced, detail-driven role that requires confidence, structure, and the ability to take ownership while knowing when to escalate appropriately.This is not a passive administration role it is a trusted operational position with real impact on client retention, margin protection, and business scalability.Key ResponsibilitiesContract & Renewal Ownership (c. 40%)Own contract renewal dates end-to-end, ensuring renewals areidentified, prepared, issued, approved, and completed on timePrepare renewal quotations, applying agreed pricing structures and adjusting within defined guardrails where appropriateReview contract line items to ensure accuracy, alignment to services delivered, and commercial consistencyActively flag pricing anomalies, margin erosion, or contractual risksContract Changes & Variations (c. 10%)Manage contract variations, service changes, and amendments throughout the contract lifecycleEnsure all changes are accurately documented, approved, and reflected across systemsQuery Management & Resolution (c. 20%)Act as a primary point of contact for contract-related queries from internal teams and clientsInvestigate discrepancies, missing documentation, or expired agreementsResolve issues independently where possible, proposing practical solutionsInternal Coordination & Governance (c. 30%)Work closely with Sales, Finance, Customer Services, Customer Success, and Service Delivery teamsEscalate issues appropriately depending on client size, risk, and commercial impactSystems & ToolsYou will work confidently across:Halo PSA contract records, CRM activity, renewalsXero financial alignment and commercial accuracySharePoint budgets, supporting documentation, and governanceAccuracy across systems is critical to the success of this role.Authority & Decision-MakingYou are expected toown problems, investigate root causes, and propose fixesYou will escalate to Customer Services, Finance, Customer Success, or Leadership whererequired, using sound judgementYou willoperatewithin agreed commercial frameworks whilemaintaininghigh standardsof accountabilitySkills & ExperienceProven experience in contract administration, renewals, or commercial operationsStrong understanding of contract structures, pricing models, and documentationHigh attention to detail with the ability to manage volume without losing accuracyConfident communicator, able to work across multiple departmentsComfortable working with CRM and finance systemsOrganised, proactive, and resilient under pressureTheIdealCandidateYou are structured, dependable, and take pride in getting things right. You enjoy ownership, thrive on clarity, and understand that well-managed contracts underpin strong client relationships and a healthy business.You are comfortable working independently but value collaboration. You spot issues early, communicate clearly, and keep things moving.Growth & ProgressionAs the business continues to scale:This role has the potential to grow into a Contract Management Lead positionYou will support international contracts, including our Dubai operationsYour influence and responsibility will increase as our client base and contract landscapeexpandCompany benefits:28Days annual leave plus 1 day, 2 weeks either side of your BirthdayGreat working environment within afriendly teamPrivate healthcare including 24-hour GP accessMental health & wellbeing programmesAudio, optical & dental coverUp to 10 days of relevant training per yearA tailored professional and personal development planHigh performance computers for all employeesFriendly, supportive, and professional working environmentInterview Process:Stage 1: Telephone screening (1015 minutes)Stage 2: Teams or in-person interview withHead of OperationsStage 3: Face-to-face interview withHead of OperationsStage 4: Offer discussion with HR ManagerFinal Stage: Offer letter and agreed start date welcome to Total ITWhy work at Total ITA team survey described Total IT as havinggreat peopleandan atmosphere that makes you want to come into work each day.Joining us in this role, you can expect to be trusted, supported, and given the opportunity to grow as the business expands.JBRP1_UKTJ