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Job Description

We are working with a ventilation and building services business looking to appoint a Contracts Manager with full responsibility for a Crawley based business unit.\n\nThis is a senior leadership role with end to end responsibility for operations, people, performance and profitability.\n\nThe position suits a proven Branch Manager, Operational Leader, Branch Manager or Business Unit Manager who can balance strong governance with practical leadership, delivering results through people rather than being overly hands on.\n\nThe Contracts Manager will act as Business Unit Lead, responsible for stabilising, leading and developing the site while operating confidently within a structured corporate environment.\n\nKey Duties & Responsibilities\n\nTake full ownership of the Crawley business unit as the senior on site leader accountable for performance and delivery.\n\nLead and develop scheduling, operations and engineering teams, driving accountability, standards and workforce effectiveness.\n\nOversee all day to day operational and office activity to ensure consistent delivery, customer satisfaction and service quality.\n\nHold full P&L responsibility, managing budgets, forecasts and profitability while driving continuous improvement.\n\nManage the governance and delivery of client contracts, frameworks and tenders in line with regulatory and commercial requirements.\n\nEnsure full compliance with company policies, legal obligations, industry regulations and accreditations.\n\nOwn all people related matters including recruitment, performance management and team development.\n\nAct as the senior escalation point for customer and operational issues, representing the business internally and externally.\n\nSkills & Experience Required\n\nProven experience in a senior operational, contracts or branch leadership role.\n\nStrong people leadership skills, able to deliver results through teams rather than hands on delivery.\n\nExperience running complex operations involving scheduling, field teams and customer delivery.\n\nCommercially aware, with experience managing budgets, forecasts and operational performance.\n\nComfortable operating within corporate governance while maintaining engagement on the ground.\n\nClear, confident communicator with strong organisational skills and the resilience to lead under pressure.\n\nBackground in social housing, local authority, facilities management, utilities or similar environments is beneficial.\n\nSummary\n\nPosition: Contracts Manager\n\nLocation: Crawley\n\nDuration: Permanent\n\nSalary: £65,000 to £70,000 plus bonus & company vehicle\n\nStart: Notice dependent\n\nThis is a demanding but highly impactful leadership role for someone who wants full ownership of a business unit and the opportunity to shape its performance, culture and future success.\n\nApply now or contact the Kiota team for more details

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