Emergency Control Room Operator (CRO)

Global Operations Command Centre (GOCC) | 24/7 Shift Role

£30,000 + Benefits

About the Role

We’re looking for a highly motivated and resilient Emergency Control Room Operator (CRO) to join Restrata’s growing global operations team.

Based in our state-of-the-art Global Operations Command Centre (GOCC), you’ll play a critical role in supporting international clients by monitoring operations, responding to incidents, and helping coordinate emergency response activities across the globe.

Operating 24/7/365, the GOCC supports major energy and industrial organisations during high-risk situations—making this a fast-paced, high-impact role where your decisions truly matter.

What You’ll Be Doing

Day-to-Day Operations

• Monitor and test communications systems and IT infrastructure
• Track personnel globally and maintain accurate logs
• Monitor early warning systems and respond to alerts
• Manage client documentation, site manifests, and reporting
• Act as the first point of contact for helpdesk and platform queries
• Log, track, and resolve technical issues with internal teams and vendors
• Produce daily operational reports for clients
• Collaborate with international teams to support ongoing operations

Emergency Response

• Answer emergency calls and extract critical information quickly and accurately
• Initiate and support emergency response procedures
• Maintain detailed incident logs and ensure accurate record-keeping
• Coordinate with on-site teams and incident management leaders
• Respond to SOS alerts from personnel in high-risk environments
• Provide first-line support for Restrata products and services during incidents

What We’re Looking For

You’ll thrive in this role if you are:

• Calm, resilient, and able to perform under pressure
• A strong multitasker who can prioritise effectively in fast-moving situations
• A confident communicator with excellent written and verbal skills
• Comfortable working independently and as part of a team
• Technically capable with strong IT literacy (ECDL or equivalent desirable)
• Proactive, adaptable, and eager to learn

Experience in emergency response or the energy sector is a plus—but not essential. Full training will be provided.

Career Development

This role offers more than just operations experience. You’ll also have opportunities to:

• Support and contribute to training delivery
• Work closely with multinational clients
• Develop expertise in incident management and HSE environments

⏰ Working Pattern

• 12-hour shifts (days & nights)
• Rotation: 3 days on / 3 off / 3 nights / 6 off
• Standby duties as required

What We Offer

• Competitive salary: £30,000 per annum
• Generous annual leave + bank holidays
• Pension & life assurance
• Structured training and development opportunities
• A collaborative, supportive team environment
• Exposure to global, high-impact operations